Nuance has created the SpeechPAK Healthcare Suite to enable companies in the healthcare industry to deploy Nuance-quality applications with a shorter time to market than has been previously been possible. The SpeechPAK Healthcare Suite consists of six SpeechPAK modules, each designed to efficiently handle customer service tasks that frequently occur in healthcare business call centers. Some of the SpeechPAK modules are designed primarily to serve physicians who need to access customer information; some are intended to serve patients and healthcare plan customers; others have parallel prompting for each.

SpeechPAK Healthcare Module	Description
Check Eligibility	This application kit is aimed at healthcare providers and members calling to confirm patient eligibility for coverage of a specific procedure, effective date of coverage, co-payment information, etc.
Claim Status	This application kit provides the status of previously-filed claims to providers and members. The status includes: Processed claims Payment amounts Delayed claims Explanations of delayed claims This application can also be used to implement a Verify Coverage feature.
Member Identification	This application determines who is calling (for member calls) or which patient the provider needs to service. It collects and validates a member's identification.
Order ID Cards	This application collects the type (i.e. medical and/or dental) and number of ID cards needed by the member, and then uses the member's address (if available in the database) to confirm where to send the cards.
Prescription Refill	Members can use their prescription ID to request a prescription refill and make a credit card payment if a co-pay is required.
Provider Identification	This application determines who is calling. It collects and validates a provider's identification.
Support	The SpeechPAK Support module is provided with all other SpeechPAK modules. When the application has completed the desired transaction or can not continue further for any reason, this module determines how to prompt the caller and whether the caller should be transferred to an agent.