Professional Services

The Nuance Automotive Professional Services team has more than 10 years’ experience developing proven speech recognition and text-to-speech solutions for automotive and navigation applications. Our dedicated team of experts has successfully designed, developed, and implemented innovative solutions across a broad range of car brands, models, and system platforms. Many of these solutions support multiple languages to meet the needs of end users in both established and emerging markets in every corner of the globe.

The Nuance Automotive team includes a highly qualified group of speech user interface design specialists. These seasoned experts offer the unique combination of demonstrated skills and rich experience needed for designing natural, efficient and remarkably accurate human-machine speech interactions that deliver an exceptional user experience.

Local Professional Services teams guarantee the best level of support to our automotive customers – no matter where in the world they are located. These local teams provide project support and functional expertise, along with the ability to address specific language and user interface requirements, to ensure the ongoing success of automotive and navigation speech solutions.

Nuance Automotive Professional Teams offer complete lifecycle support — spanning product design, development, launch, and market introduction — for our multimodal solutions to ensure that they deliver the performance and ease of use today’s savvy end-user customers expect and deserve.

Services:

Concept Support

Nuance offers all the resources and services needed to get your project off to a successful start. Concept support can include:
  • User surveys
  • Competitive analysis
  • Benchmarking results
  • Best-in-class demonstrations
  • Requirements analysis

System Specification

Our experienced system architects provide hardware and software requirement specifications, including microphone positioning, audio in/out driver, RAM/ROM consumption, processor power and more, as well as latency estimations.

User Interface Design

As part of our User Interface Design services, Nuance’s Professional Services teams conduct design workshops, in which they use detailed multimodal UI specifications to define the input and output grammars, prompts, and the entire dialog flow. These workshops, conducted in close cooperation with the customer, make it even easier to test the system for optimal usability.

Application Development

Our Application Development engineers have more than 10 years’ experience implementing speech dialog systems. Their expertise, together with Nuance’s proven speech tools, can accelerate application development for faster time to market.

Translation/Localisation

Nuance can translate speech applications into any of the languages available in the company’s industry-leading language portfolio. Nuance native speakers are available all around the world to support the local development teams with translation efforts and to offer assistance with tasks like Points of Interest or Destination Input that require in-depth familiarity with a given region or locale.

Functional Validation

Nuance Professional Services conducts a comprehensive functional validation to optimize the quality of each deployed application. Steady regression and recognition testing guarantees the overall stability of the system, while recognition rate, prompt and dialog flow validation help to ensure smooth interactions and a positive end-user experience.

Usability Testing

Usability testing provides actual user data to demonstrate that your speech system meets established quality standards.

Performance Tuning

Experts in speech recognition, text-to-speech and dialog flow are available to tune all components of a multimodal speech dialog system for optimal performance and maximum interaction efficiency.

Sales Training

Nuance Professional Services can train customers’ marketing and sales teams to effectively promote the advantages that Nuance speech technologies bring to in-vehicle systems and navigation devices. This training can include creation of customized sales tools and marketing materials.

Marketing Support

The Nuance Professional Services team can provide extensive marketing and PR support both during a customer’s initial product launch and throughout the product lifecycle. This support may include:
  • dealer and user education tools
  • tutorials
  • joint PR campaigns
  • success stories
  • event support ( such as providing speech technology experts)