For years the insurance industry has reaped the benefits of using computerized agency management systems. The only drawback is that records need to be created manually by customer service representatives. Unfortunately data entry can consume the majority of a CSR’s workday and severely limit the amount of time they spend working on obtaining new clients for an agency. Additionally, these tedious data entry tasks can induce repetitive stress injuries that drain productivity and increase an agency’s worker compensation costs. Dragon NaturallySpeaking provides an affordable way to automate the creation of transaction files while significantly reducing administrative overhead, increasing productivity, providing better customer service and reducing the chance of RSI.

Numerous studies have verified the benefits of using modern speech recognition software. Thousands of insurance professionals already successfully use speech recognition to create and complete T-files. Dragon NaturallySpeaking enables CSRs to create electronic documents of all types by voice at speeds of up to 160 words per minute with accuracy rates as high as 99%. Dragon NaturallySpeaking has won over 150 awards for accuracy and ease-of-use. It includes tools that make it is easy to add new terms and create or import custom vocabularies for different agency specialties. In just a few minutes CSRs can begin dictating directly into Windows®-based applications. Create simple voice commands that perform complex, multi-step tasks with a single word or phrase. Instantly create custom dictionaries specially designed for the unique words your agency uses. Dictate using array microphones and wireless headsets, eliminating the need to be wired directly to a PC. Be productive on-the-go by importing recordings from a handheld device for automatic transcription when you synch with your PC.