Nina Web — Bring brands to life

Nina Overview
The intelligent multichannel virtual assistant. A digital persona who delivers personalized, effortless customer service via a human-like conversational interface.

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Nina Mobile
Transform your mobile apps with a smart conversational interface. Deliver an easy, efficient, and truly mobile experience that shows your customers that they matter.

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Add life
to your website

Nina Web intelligent virtual assistants bring brands to life on enterprise websites, increase conversion rates, and offer visitors an easy, quick, and accurate way to find exactly what they need.

How Nina Web is used

Marketing

Nina Web is the ideal brand ambassador. Nina never sleeps, never slips, and always stays on-brand. Nina can integrate your brand personality into your site and can be a trusted guide.

Commerce

Nina Web can be a personal shopper for your customers. By engaging in conversation, Nina helps your customers with research, ordering, shipping, returns and exchanges.  All adding to shopper-confidence, encouraging return visits, and increasing the value of transactions.

Service

Nina Web gives your customers immediate support and answers to their most critical questions, without the delays that create customer frustration. And with 90% cost savings over a call placed to your contact center and over 80% resolution effectiveness, Nina Web becomes the primary point of contact for effective self-service.

Nina Virtual Assistant

The benefits

Speed

Customers get right to the solution they need in a single step. Using their voice to ask a question cuts out the need to navigate menus and scroll through search results. It's simple, natural and the quickest way to get what they need.

Accuracy

Because Nina Web understands complex questions, it delivers the exact right solution and doesn't leave the customer to choose between options. This precision is what makes the Nina Web interface seem much more like a human interaction.

Priorities

By improving the resolution rate of customer requests on the web and increasing the self-service containment rate, Nina web enables your live agents to focus on delivering service where it's truly needed.

What can Nina Web do?

Converse

Intelligent virtual assistants naturally, quickly and accurately understand online text-based styles such as slang, misspellings, and grammatically incorrect sentences. In addition, a well-designed virtual assistant also reflects your company’s unique image and tone, resulting in a strengthened brand.

Serve

Acting as a personal guide, the virtual assistant provides “the one right answer” or guides the customer to complete transactions with the least amount of user effort.

Optimize

Each conversation a virtual assistant has with a customer can be captured, analyzed and aggregated to deliver real-time insights into customer needs as well as identify opportunities for web site improvements.

What's in Nina Web?

Nina Virtual Assistant Service

Nuance-hosted technology that provides the power and intelligence to Nina. Innovative algorithms developed by Nuance capture the intent of the conversations to provide rapid and relevant answers to customers’ queries.

Nina Web Agent

Customizable personas reflect your brand identity for a virtual assistant tailored to your unique business needs. Provides a natural conversational interface that understands what your customers need and navigates them to the right place quickly and accurately.

Nina IQ Studio

Keeps your virtual assistant up to date with automatic learning and a robust toolset. “Voice of the Customer” provides customizable virtual assistant dashboards and dynamic reports that deliver insights within minutes.

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Featured whitepapers
nina_whitepapers

Impacts to Brand Perception of a Human-like Self-service Experience
Consumer research reveals the reasons why consumers prefer a Web virtual assistant over static Web pages.

The Gateway to Intelligent Virtual Assistants
Learn how Micro-Assistants offer an ideal starting point to begin transforming the Web customer experience with virtual assistants.

The complementary role of search and Intelligent Virtual
Learn how enterprise search and virtual assistants play important yet distinct roles within your Web Customer Support strategy.

Beyond automated FAQ systems
Legacy technologies like FAQ systems force customers to search for answers on their own. Learn how virtual assistants allow you to offer a personalized customer engagement channel to achieve 100% resolution of your consumer’s needs.

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Featured reports

The Sophisticated Virtual Agent. Published Oct 17, 2013

Discover how The Coca-Cola Company benefited from Nina Web on their website. Frost &am; Sullivan analyst Nancy Jamison provides an overview of virtual agents, and showcases the Coca-Cola deployment as an example of how this technology can deliver a transformative experience on the web.

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Featured webinars

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Supporting collateral

Nina Web datasheet

Nina Web customers

Thank you for your interest in Nina Web.

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Nina - The intelligent virtual assistant