Bring brands to life on enterprise websites. Increase conversion rates and offer visitors an easy, quick, and accurate way to find exactly what they need.
Transform your mobile apps with a smart conversational interface. Deliver an easy, efficient, and truly mobile experience that shows your customers that they matter.
Nina is the intelligent multichannel virtual assistant. A digital persona who delivers personalized, effortless customer service via a human-like conversational interface. Nina can be the ambassador for your brand, the all-knowing guide to your content, or the reassuring voice of your customer service organization.
Watch how Nina delivers intelligent, conversational customer service—how, when, and where customers want it.
Nina engages customers in natural conversations using voice or text by utilizing Nuance's leading natural language understanding technology.
Nina guides customers to successful outcomes, connects them to the right place, and facilitates transactions for immediate, easy and effective self-service.
Nina monitors every customer interaction and tunes accordingly, ensuring your virtual assistant stays relevant and effective.
Rather than clicking, tapping, scrolling, and typing, the customer can get what they want just by talking. They simply ask a question and the right solution is instantly in their hands. There is no hunting through a static interface or going through multiple screens—in one action they can get exactly what they want.
Nina can take on the appearance and tone of any brand. It can be a character from a brand’s advertising, it can take the voice of an actor who represents the brand in other channels, and it can take the brand’s unique tone to mobile apps or the Web.
Nina can offer customers a consistent experience across the web and mobile. A familiar voice will answer the request whether it’s typed into a computer, tapped on a screen or spoken into a device. This consistency creates reassurance of the quality of service the customer can expect.
Nuance's natural language technology enables Nina to understand complex sentences, multi-string words, abbreviations, slang, misspellings, fragments, and all things that make up a real human conversation.
It also uses dynamic decision trees to ensure that conversations do not hit dead-ends or repetitions. All this is done whilst maintaining a natural conversation cadence to deliver customer service without interruption or pause.
We believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices.
Assistant Vice President of Emerging Channels for USAA
U.S. Bank Trials Nuance's Nina
"Customers are becoming accustomed to using their voice to interact with their smartphones, and we are exploring the application of that technology to banking and payments," said Dominic Venturo, chief innovation officer at U.S. Bank Payment Services.
USAA launches voice command mobile banking
USAA members can now ask their iPhone how much they spent on groceries last month or tell it to pay the mortgage on Thursday.
U.S. Bank trials Nuance's Nina
U.S. Bank has begun testing Nuance Communications' natural language voice-based virtual assistant, Nina, to provide customers access to interactive and self-service options.