Today’s wireless subscribers are, by definition, mobile and require service anytime, anywhere. With continuously rising costs for customer care, mobile operators are looking to self-service solutions to meet the needs of their customers in a cost efficient manner, while simultaneously offering a compelling user experience.
Nuance offers a solution: Nuance Mobile Care transforms each call to customer care into a compelling,
visual self-service experience.
Nuance Mobile Care enables subscribers to complete their customer care requests directly on the handset.
Users can make balance inquiries, top up and pay their bills, and even run advanced diagnostics to repair device configuration and settings issues.
Operators can now leverage the full capabilities of the handset to offer new and innovative applications, empowering the customer and simultaneously decreasing calls to the call center.
The simplicity of the service drives mass adoption: Simply Dial!
When a subscriber dials customer care or 611 in the US, Nuance Mobile Care presents the mobile user with a visual self-service application including the options required to complete their request.
Vodafone UK demonstrates their Nuance Mobile Care deployment.
BCS Awards Finalist 2008: Vodafone & Nuance Mobile Care
Nuance was recently announced as a finalist for the British Computer Society 2008 Award for Mobile
Technology. Vodafone’s Nuance Mobile Care deployment, Mi 191, is highlighted as a solution set to
“radically alter the relationship that users have with their phones.” Watch the video.
