Conversations is the must-attend event for speech. Elevate your experience at Conversations 2006. Below are the tracks for this years event.
Caller Experience
When customers call you for help, their primary objective is getting their issue resolved as efficiently as possible. Elevate your Caller Experience and learn how to improve self-service systems by putting yourself in your customer’s shoes. This track combines sessions on business strategy with information on technology and design improvements to help you win the battle for customer loyalty.
Business Experience
Today’s business leaders must deliver operational efficiencies and improve customer satisfaction. Elevate your Business Experience by learning how to utilize speech solutions that meet and exceed your strategic goals. In this track, leaders in the field teach you how to get the most out of your speech investment through best practices in performance measurement and strategic planning.
Applications Experience
Speech technologies can be applied to a variety of business needs through custom and packaged applications. Elevate your Applications Experience and discover new ways to apply speech in your organization. This track explores real-world examples of speech technology across your entire business, from your call center, to your help desk, to the everyday employee.
Technology Experience
Beneath the caller experience, the business case, and the application development lies the foundation of your speech solution. Elevate your Technology Experience and learn more about the core of speech-enabled self-service systems. This track focuses on current and upcoming Nuance technology that delivers performance improvements for your speech solution -- from the speech engines themselves to the dialog management and development tools that support them.
