12:00 - 2:00 PM Location: Royal Palm Ballroom

Customer care partner summit

2:00 - 5:00 PM Location: Estate Ballroom

Speech University Introduction to speech recognition

2:00 - 5:00 PM Location: Addison Ballroom

Speech University Implementing Nuance Recognizer v9, management workshop

5:00 - 8:00 PM Location: Registration Foyer

Registration open

5:00 - 7:00 PM Location: Grand Ballroom

Welcome reception in Solutions showcase

7:00 - 9:00 PM Location: Garden Pool/Courtyard

Sunset garden party: Garden dinner and festival games, sponsored by Avaya

7:30 - 6:00 PM Location: Registration Foyer

Registration and activities desk open

7:30 - 8:30 AM Location: Grand Ballroom

Solutions showcase and breakfast, sponsored by ClickFox

8:30 - 9:30 AM Location: Grand Ballroom

Conversations opening keynote General session welcome, Nuance executives

9:30 - 10:15 AM Location: Grand Ballroom

Conversations keynote Techno futures: Top technology trends that shape the future. Dr. James Canton

10:15 - 1:00 PM Location: Grand Ballroom

Solutions showcase re-opens

10:30 - 11:20 AM Location: Estate Ballroom I

Mobile keynote Welcome to Conversations Mobile: The $1 Billion Mobile Opportunity, Nuance executives

10:30 - 12:00 PM Location:

Care industry forum Telco: Korea Telecom Freetel, Bell Canada, Virgin Mobile

10:30 - 12:00 PM Location:

Care industry forum Utilities: First Energy, Pacific Gas & Energy

10:30 - 12:00 PM Location:

Care industry forum Insurance: Health Care Services Corp.

10:30 - 12:00 PM Location:

Care industry forum Retail, travel & Hospitality: Nestle Waters, Synapse, Delta

10:30 - 12:00 PM Location:

Care industry forum Financial services: Wells Fargo

11:20 - 12:30 PM Location: Estate Ballroom I

Mobile keynote Speech + Advertising = Serious Mobile Business, Scott Kliger, Jingle Networks (Free-411)

12:00 - 1:00 PM Location: Great Hall

Lunch: Birds of a Feather Roundtable Discussions, sponsored by ClickFox

1:15 - 2:00 PM Location: Royal Palm 1-4

Foundation technologies Who Goes There? Speaker Authentication Unveiled, Judith Markowitz, J. Markowitz Consultants/Dr. Rob Kassel, Nuance

1:15 - 2:00 PM Location: Royal Palm 5-6

Business solutions Genesys Case Study: IVR to Enterprise Wide IVR What’s next for consolidating self-service applications? Evelyn Kaye, Mary Bromfield, Doug Liddle, National Grid

1:15 - 2:00 PM Location: Royal Palm 7-10

Compelling Experiences The Metrics That Matter: What’s Next for measuring application performance? Edward Votoupal, AT&T/Marco Petroni, Nuance

1:15 - 2:00 PM Location: Addison Ballroom

Strategic insights Becoming Care 2.0 Ready: What’s Next for customer service? Lynda Kate Smith, Nuance

1:15 - 2:00 PM Location: Estate Ballroom I

Mobile keynote Mobile Carrier Perspective on Mobile Speech, Rosemary Garavaglia, Verizon Wireless/Steven Cull, Rogers Wireless

2:15 - 3:00 PM Breakout Sessions Click to select Location: Royal Palm 1-4 Foundation technologies Taming Wild Input with Robust Parsing: What’s Next for improving accuracy? Krishna Govindarajan, Nuance Location: Royal Palm 5-6 Business solutions Challenges in Design for Call Routing Applications: What’s Next for call steering solutions? Viktoria Ahlbom, TeliaSonera Location: Royal Palm 7-10 Compelling experiences Ongoing Speech Application Optimization: What’s Next for sustaining application performance? Fred Bak, Qwest Location: Addison Ballroom Strategic insights Upcoming Changes in Customer Care: What’s Next for the Care industry? William Meisel, TMA Associates Location: Estate Ballroom I Mobile business Hot Trends & Lessons Learned in Mobile Search, Carol Taylor, Infospace/Jean Smith, V-Enable/Ty Roberts, Gracenote Location: Estate Ballroom II Mobile realization Numbers Game: The Device Porting Factor, Ilan Tiagai and Donni McCray, Nuance

3:15 - 4:00 PM Breakout Sessions Click to select Location: Royal Palm 1-4 Foundation technologies The SpeakFreely Journey – Is It Worth the Trip? What’s Next for implementing natural language technology? Dottie Verkade, Aetna Location: Royal Palm 5-6 Business solutions Guided Self-Service Solutions for Call Centers: What’s Next for improving automation? Tom Scott, Spiegel Location: Royal Palm 7-10 Compelling experiences Cisco Case Study: Adding Speech to Your Growing Organization: What’s Next for deploying speech? Rick Sampson, UnitedHealth Group/Colin Schiller, Cisco Location: Addison Ballroom Strategic insights Selling Your Solution Inside And Out: What’s Next for demonstrating ROI, Chip Funk and Michelle Eubanks, Fidelity National Information Services Location: Estate Ballroom I Mobile business Case Study: Building a Successful Free DA Service, End to End, Ed Caputo and Trudy Adams, Verizon Livesource/Robert Deming, Soleo Communications Location: Estate Ballroom II Mobile realization The Silver Bullet: Mobile Usage and Usability, Gini Keating, Qualcomm/Kenn Harper, Nuance

4:15 - 5:00 PM Breakout Sessions Click to select Location: Royal Palm 1-4 Foundation technologies A Deep Dive Into New Natural Language Capabilities: What’s Next for SpeakFreely? Réal Tremblay, Nuance Location: Royal Palm 5-6 Business solutions Dragon NaturallySpeaking for Contact Centers: What’s Next for improving agent productivity? Andrew Buckley, Nuance Location: Royal Palm 7-10 Compelling experiences The Five Guiding Principles for Delivering Exceptional Phone Service: What’s Next for user interface design? Stephen Springer, Nuance Location: Addison Ballroom Strategic insights Mobilizing the Contact Center: What’s Next for contact centers? Dan Miller, Opus Research Location: Estate Ballroom I Mobile business The “4-Wheel Device”: Speech Trends in the Car, Joe Berry, Ford/Rich Kennewick, VoiceBox Technologies Location: Estate Ballroom II Mobile realization Right Ad, Right Time = Big Bucks, Jim Geddes, America Say Hello/Laura Greenawalt, Idearc/Marc Barrach, Ingenio

5:15 - 6:00 PM Location: Estate Ballroom I

Mobile keynote 1 Billion Cell Phones: Building Real Apps for Real People, Ojas Rege, Yahoo!

5:15 - 6:00 PM Location: Grand Ballroom

Closing keynote Taping the Power of the Connected Consumer, Brian Haven, Forrester Research

6:30 - 9:30 PM Location: Resort Marina

Fiesta on the water: yacht dinner cruise, sponsored by Genesys

7:30 - 1:00 PM Location: Registration Foyer

Registration and activities desk open

7:30 - 8:30 AM Location: Grand Ballroom

Solutions showcase and breakfast

7:30 - 8:30 AM Location: Valencia

Telco Consortium

8:30 - 9:30 AM Location: Grand Ballroom

Technical keynote What’s Next in Speech Technology, Vlad Sejnoha, Nuance

9:45 - 10:30 AM Location: Royal Palm 1-4

Foundation technologies The Future of the Mobile Workforce: What’s Next for mobile enterprise solutions? Nirmalya De, Nuance

9:45 - 10:30 AM Location: Royal Palm 5-6

Business solutions Saving Money the SpeechAttendant™ Way: What’s Next for improving employee productivity? Mary Bromfield, National Grid/Terry Griffin, Nuance

9:45 - 10:30 AM Location: Royal Palm 7-10

Compelling experiences Balancing Cost Effectiveness with A Commitment To Privacy: What’s Next for caller security and privacy? Remus Siclovan, Health Net

9:45 - 10:30 AM Location: Addison Ballroom

Strategic insights Overcoming the Challenges of Analytics: What’s Next for analytics? Zach Gemignani, Juice Analytics/Scott Taylor, Nuance

9:45 - 10:30 AM Location: Estate Ballroom I

Mobile keynote Nuance Mobile 2.0: Product Roadmap, Hugo Barra and Matt Revis, Nuance

10:45 - 11:30 AM Breakout Sessions Click to select Location: Royal Palm 1-4 Foundation technologies The Tools [You May Not Have Known] You Wanted: What’s Next for Nuance tools? W. Bridges Smith, Nuance Location: Royal Palm 5-6 Business solutions The New Face of Customer Service-Going Mobile: What’s Next for multimodal care? Assaf Baciu, Nuance/Michael Becker, Multimodal Marketing Association Location: Royal Palm 7-10 Compelling experiences Avaya Case Study: Executing with Velocity: What’s Next for rapid deployment? Kris Klein, Harte-Hanks Location: Addison Ballroom Strategic insights Championing Speech in Your Organization: What’s Next for forming a speech strategy? Glen Graham, Bank of America Location: Estate Ballroom II Mobile realization Mobile Messaging Mania, Voice-to-Text-to-Voice, Todd Tatum, Cisco/Sean Brown, Nuance Location: Estate Ballroom II Mobile business Building a Mobile Advertising Business in China, Alex Chen, China Mobile/Eric Collins, Nuance

11:30 - 11:30 AM Location: Ballroom Foyer

Lunch-to-go

11:30 - 5:00 PM Location:

Networking activities

6:30 - 10:00 PM Location: Ragtops Antique Auto Museum

Cruising through the ages: dinner sponsored by Nortel

7:30 - 8:30 AM Location: Grand Ballroom

Solutions showcase and breakfast

8:30 - 9:15 AM Breakout Sessions Click to select Location: Royal Palm 1-4 Foundation technologies An overview of Nuance Recognizer v9: What’s Next for your speech system? Kevin Chatow, Nuance Location: Royal Palm 5-6 Business solutions Automating the unautomatable: What’s Next for tech support? Jeff Foley, Nuance Location: Addison Ballroom Strategic insights Interactive Outbound Alerts: What’s Next for outbound care? Dan Faulkner, Nuance Location: Royal Palm 7-10 Compelling experiences A More Natural Caller Experience: What’s Next for natural language design? Warrick Farrow, Australian Tax Office Location: Estate Ballroom I Mobile business Sprint, Enabling the Mobile Enterprise, Chris Hackett, Sprint/Steve Burns, Nuance Location: Estate Ballroom II Mobile realization Case Study: Unlocking the Power of Mobile VAS in India, Pratapa Bernard, OnMobile

9:30 - 10:15 AM Location: Royal Palm 7-10

Compelling experiences Nortel Case Study: Cost to Serve vs. the Customer Experience: What’s Next for your customer experience strategy? Abhilasha Hans, Bharti Airtel

9:30 - 10:15 AM Location: Addison Ballroom

Strategic insights Understanding Consumer Expectations of a Care 2.0 World: What’s Next for Consumer Adoption of Speech? Gina Carriere, Nuance

9:30 - 10:15 AM Location: Royal Palm 1-4

Foundation technologies Migrating to Nuance Recognizer 9: What’s Next for upgrading your speech engine? JP Shipherd, Nuance

9:30 - 10:15 AM Location: Royal Palm 5-6

Business solutions Don’t Wait for Them to Call You: What’s Next for outbound notifications? Bill Flitter, Pheedo/Stacey Zuniga, UnWired Nation

9:30 - 10:15 AM Location: Estate Ballroom I

Mobile Keynote What’s Next for Mobile? Mike Wehrs, Nuance

10:30 - 12:00 PM Location: Grand Ballroom

Closing keynote and Amazing Race Steve Chambers and Wes Hayden, Nuance

12:00 - 12:00 PM Location: Ballroom Foyer

Lunch-to-go