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Harvard Business School Publishing Customer Experience Symposium

Harvard Business School PublishingJoin Nuance and Harvard Business School Publishing for an exclusive event - the Executive Symposium on Customer Experience. This one-day event features Jeffrey Rayport, co-author of Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers.

This event is taking place on November 10, 2005, at the Metropolitan Club in New York City

Special full-day program for Nuance clients includes the morning Customer Experience Symposium and the afternoon Nuance V-World Summit.

$95.00 Early Bird Rate through October 20, 2005! $195 after October 20.

Click here to get a preview of what you'll hear at the event - featuring Jeffrey Rayport.

Register Now

Agenda
8:15 AM

Registration and Continental Breakfast

9:00 AM Introduction
9:15 AM Keynote presentation by Jeffrey Rayport, co-author of Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
10:30 AM Break
10:50 AM

Panel Discussion featuring Jeffrey Rayport, Bruce Temkin of Forrester Research and other industry leaders.

12:00 PM

Networking Lunch

In Collaboration With

Aspect     Edify     West