PEABODY, Mass. and GENT, Belgium, September 24, 2002 - ScanSoft, Inc. (Nasdaq: SSFT), a leading supplier of imaging, speech and language solutions, today announced that TS Telefonica Sistemas, a leading CRM and e-business system integrator in Spain, has licensed ScanSoft® RealSpeak™ as the integrated text-to-speech technology for ManagerVox®, an interactive voice response (IVR) system. ManagerVox is widely used by banks, call centers and insurance companies to implement automated, telephone-based customer service applications.

The ManagerVox system lets customers interact with telephone-based banking, customer support and product information requests using spoken words. As the "voice" behind the system, ScanSoft RealSpeak conveys balance information and money transfer confirmations over fixed or mobile phones. Within the ManagerVox implementation, RealSpeak converts text-based information into spoken messages using the industry's most natural-sounding, computer-generated voice, in British English, German and Castilian Spanish.

ScanSoft RealSpeak is the market-leading product for converting text into human-sounding synthesized speech. The product is used for a wide range of applications, including delivering emails for unified messaging systems, providing prompts for IVR applications, and speech-enabling mobile, automotive, game and PC/multimedia applications.

"The key success factors for banking service applications include security, stability and ease of use," said Jose Antonio Rocha, CRM Global Business Manager at TS Telefonica Sistemas. "We have selected ScanSoft RealSpeak because it met our strict requirements for voice quality and variety of languages, clearly demonstrating why it's considered the industry's best text-to-speech technology."

"Banks and financial institutions have to constantly raise the bar on their services to meet the evolving needs of their customers. With today's busy lifestyles, consumers want to be able to access their bank anytime, anywhere, anyhow," said Peter Hauser, Senior Vice President and General Manager for ScanSoft International. "We are excited that our RealSpeak has been integrated into ManagerVox, an excellent example of how high-quality text-to-speech can enhance IVR applications designed for phone banking."

About RealSpeak Text-to-Speech

ScanSoft® RealSpeak™ offers a single, standardized application programming interface (API) that enables the deployment of speech-enabled applications in 19 languages: US and UK English, German, French, Dutch & Belgian Dutch, Castilian and Mexican Spanish, Italian, European and Brazilian Portuguese, Norwegian, Polish, Swedish, Danish and Cantonese & Mandarin Chinese, Korean and Japanese.

ScanSoft RealSpeak offers unmatched support for hardware systems, including Hitachi, Intel® (Pentium®, Strong ARM® and XScale®), MIPS® and NEC®, as well as operating systems, including Linux®, Microsoft® Windows® and Windows® CE, and Sun Solaris®.

About Telefonica Sistemas

Telefónica Sistemas is integration and engineering company that offers professional e-business and Internet solutions. Telefónica Sistemas currently forms part of Telefónica Data. It works for the major accounts of the country becoming the pioneers in providing new on hand solutions to clients. For more information please visit www.ts.es

About ScanSoft Inc.

ScanSoft Inc. (Nasdaq: SSFT) is the leading supplier of imaging, speech and language solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft products and technologies, please visit www.scansoft.com.

Trademark reference: ScanSoft and RealSpeak are registered trademarks or trademarks of ScanSoft Inc. in the United States and other countries. All other company names or product names referenced herein may be the trademarks of their respective holders.

The statements in this press release that relate to future plans, events or performances are forward-looking statements that involve risks and uncertainties, including risks associated with market trends, competitive factors, and other risks identified in the Company's SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to put undue reliance on these forward-looking statements that speak only as of the date hereof.

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