Vocent Adds ScanSoft To Growing List of Channel Partners

ScanSoft Offers Packaged VoiceXML Voice Authentication Applications to Enterprise and Carrier Organizations Worldwide

Mountain View, CA - March 23, 2004 - Vocent Solutions Inc., the leader in voice authentication solutions, today announced ScanSoft, Inc. (Nasdaq: SSFT) has joined the Vocent Reseller Program. ScanSoft is now offering Vocent's packaged VoiceXML voice authentication applications as part of its SpeechPAK™ portfolio of packaged speech applications. The new Password Reset SpeechPAK and Caller Authentication SpeechPAK are available immediately through ScanSoft.

ScanSoft, the leading speech technology and applications company, joins Courion Corporation and VoiceGenie Technologies in the Vocent Reseller program, which features joint reseller marketing programs, a partner extranet, specialized sales training, customized product demos, and other channel partner benefits.

"We are pleased to welcome the market share leader in speech systems to the Vocent Reseller Program", said Chuck Buffum, President & CEO of Vocent. "ScanSoft has been a loyal partner to Vocent, and this reseller relationship demonstrates their commitment to open standards-based solutions in the voice authentication market."

"With the voice authentication market continuing to grow rapidly, there is a significant market opportunity for packaged applications," said Steve Chambers, President of SpeechWorks, a division of ScanSoft. "Caller authentication applications are a strategic part of our SpeechPAK portfolio. They provide our customers with the best possible security and automation using best practices and an open, standards-based approach in an accelerated timeframe."

For additional information on Password Reset SpeechPAK and Caller Authentication SpeechPAK, see the related release ("ScanSoft Expands SpeechPAKs Portfolio to Address the Growing Demand for Secure Transactions," March 23).

About Vocent

Vocent is the leader in packaged voice authentication solutions. For the call center, Vocent's solutions offer a tactical way of combating fraud and identity theft while giving customers peace of mind and saving millions of dollars per year. For the help desk, Vocent's solutions automate high-risk requests, such as password resets, eliminating a costly task while maximizing security. At the heart of all of Vocent's products, Vocent DecisionMaker™ analyzes all available data to ensure the best possible authentication decision. Vocent's packaged applications can be fully deployed in less than 60 days, with seamless interoperability with leading voice platform, speech technology, enterprise software, and call center infrastructure products. Customers that have selected Vocent include US Bank, The Hartford, Cox Communications, Southern Company, First Tennessee Bank, and Inovant (a Visa Solutions company). For more information about Vocent, visit www.vocent.com

Editors' Note: More information about Vocent, products, services and business partners is available on the World Wide Web at: www.vocent.com

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