Great Automation and Great Agents Can’t Stop The Stupid Calls: There Will Always Be People Who Thaw Peas in the Clothes Dryer!

Nuance Offering $1,000* each to Four Call Center Agents that Submit the Most Entertaining, Unbelievable, Humorous and Popular Stories at www.cantstopstupidcalls.com

BURLINGTON, MA, August 19, 2008 — Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech solutions, today announced its “Can’t Stop the Stupid Calls” contest — a light-hearted program designed to provide call center agents a forum where they can shed light on the realities of trying to help some of those customers out there who really cannot help themselves. Through sharing their stories, call center agents will earn a chance to win a number of cash prizes.* Nuance is collecting entries now at www.cantstopstupidcalls.com. The first 20 entries automatically win $100. Please see the official rules for details.

A real-life example of the type of story that could win is captured in an entertaining cartoon at the contest’s site. This particular story is about a customer:

• Who tried to thaw peas in a microwave (which didn’t work)
• Then placed peas in a clothes dryer – resulting in smashed peas on the interior of the machine
• Then called customer service to ask how to get the smashed peas out of the lint capture container

This is a perfect example and true story of how even the best automated solutions and best-trained agents are not always enough to solve some of those unique customer interactions.

“Nuance wants to acknowledge some of that heroism that happens in call centers every day and have some fun while doing it,” said Lynda Kate Smith, general manager, of the Care business unit at Nuance. “We are quite focused on better understanding, supporting and communicating with customers. We care about getting consumers expedited call resolution – but sometimes there are problems you just can’t resolve.”

The Web site, www.cantstopstupidcalls.com, is designed to not only capture stories, but create a sense of community where people can share stories, offer comments and have fun. It will be closely moderated and no actual customer or company names will be referenced in the publicly shared story.

Why Submit A Story?

• First 20 entries win $100 automatically
• $1,000 each goes to the following category winners (selected by judges)
  • You’ve Got to Be Kidding Me!
  • Sounds Like Fiction
  • Vacation Day Earned!
• $1,000 goes to the entry receiving the most votes online by October 13

How Can Someone Win?*

There are two ways to win. Winners will be chosen both by popular vote as well as by pre-selected judges. The popular vote is simple. Basically contest participants can have all their co-workers and friends vote as many times as they want for their submission - but just once per day. Starting September 1, tallies of voting status will be available for everyone to see in real-time, so on October 13, 2008, it will be obvious to everyone who the popular vote winner is.

Other prizes will be awarded to the three individuals our judges feel submitted the best stories in the following categories:

• You’ve Got to Be Kidding Me!
  • Meeting the “makes me laugh the most” criteria
• Sounds Like Fiction
  • Meeting the “I can’t BELIEVE someone would do that or ask that” criteria
• Vacation Day Earned!
  • Meeting the “most exhausting encounter” ever criteria

Key Contest Dates

• August 19 — Contest begins today at www.cantstopstupidcalls.com.
• September 1 — Submissions go public, real-time voting on the Web site begins
• October 6 — Entry deadline
• October 13 — Last chance to vote for your favorite
• Week of October 27 — Winners will be announced

Companies are operating today in an environment in which they are now required to satisfy the service expectations of customers who feel great service is an entitlement, but there are limits to what even the best customer care agents can do. This environment necessitates a change in the way companies approach care and respond to their customers. Nuance is in the business of helping companies take this challenge on by enabling them to better support, communicate with and understand their customers. For more information on Nuance Care Solutions, please visit www.nuance.com/care.

*For full contest rules, please visit www.cantstopstupidcalls.com.

About Nuance Communications

Nuance (NASDAQ: NUAN — News) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.