Nuance Receives Product of the Year Awards from CIS Magazine

Two Nuance Customer Care Solutions Chosen for 11th Annual Product of the Year Award

BURLINGTON, MA, January 22, 2009 — Nuance Communications, Inc. (NASDAQ: NUAN) today announced it has received two Product of the Year awards from TMC®’s Customer Interaction Solutions magazine. Both Nuance Mobile Care and Nuance Notification Hub earned an award for innovative technology and demonstrated leadership. The awards are a direct result of Nuance’s indisputable impact in the market and game changing impact for their customers.

Nuance has proven to be an industry leader in the CRM space and will continue to maintain their position as a forefront innovator for their customers. In 2008, Nuance worked with Scotia Bank to deploy outbound messaging services with the Nuance Notification Hub with optimal results. Vodafone Portugal recently launched Nuance’s Mobile Care service to enhance the subscriber’s customer service experience directly on the device, providing increased convenience. Through Nuance’s innovative foresight, the customer care industry will continuously see ground-breaking advancements to meet the needs of enterprises and mobile operators as well as their customers.

Nuance Mobile Care provides its customers the ability to automatically resolve common problems directly on their mobile phone. With on-device self-service, subscribers will gain more control of when and how they access help, quickly and in an intuitive way. Nuance Notification Hub is a proactive notification software platform, delivering an innovative outbound customer care solution. The Notification Hub enables organizations to communicate relevant, timely and actionable notifications to customers based on their personal profiles, account usage and contact preferences, cutting costs and increasing customer satisfaction.

“TMC is pleased to honor Nuance for its hard work and accomplishments. Its commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”

CIS Magazine has written about the customer care industry since 1982, covering topics such as call centers, CRM and teleservices. The editors of the industry magazine chose the winners of the award based on companies that displayed vision, leadership and attention to detail.

“Nuance is honored to receive this recognition by CIS Magazine for Nuance Notification Hub and Nuance Mobile Care, two products that are redefining customer care,” said Mikael Berner, SVP and GM of Nuance Enterprise. “We will continue to develop innovative products which help provide the most compelling customer experience possible.”

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com.

Nuance and the Nuance logo are registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.