Nuance Communications Open Speech Attendant Solution Now Rated "Avaya Compliant"

Helps businesses to leverage their investment in Avaya IVR platforms and drives an enhanced caller experience

BURLINGTON, MA — August 4, 2009 — Nuance Communications, Inc., a leading provider of speech technology, today announced that its Open Speech Attendant (OSA) is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

Nuance OSA enables employees and customers alike to reach anyone in an organization by simply saying their name, improving company image and enhancing the caller experience. Nuance OSA is also compliant with previous versions of AVP and Avaya Interactive Response IVR platforms.

“Avaya customers rely on Nuance to support their integrated communications platform, ensure the best voice quality and improve the end-user quality of experience," said Dan Faulkner, vice president of product and marketing, Nuance Enterprise. "Achieving Avaya compliance further displays our dedication to supporting partners and standards-based platforms that can help customers easily integrate new technology and optimize the value of their investments."

Nuance Communications is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Platinum member of the program, Nuance is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J., where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Nuance who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.