Nuance Mobile Care Achieves Milestone with Over Eight Million Handsets Shipped in Twelve Months

Nuance is Chosen as the Preferred Self-Service Method in Customer Focus Group

Burlington, MA – February 10, 2010 – Nuance Communications, Inc. (Nasdaq: NUAN) today announced that its Nuance Mobile Care solution has shipped on more than eight million mobile handsets in the past twelve months. Nuance Mobile Care is the market leader in on-device, self-service customer care worldwide. This success builds on Nuance’s existing deployments of speech recognition and T9 predictive text solutions with the world’s leading handset manufacturers.

Nuance Mobile Care is an intuitive, on-device self-service solution that connects mobile device users to customer care for information requests and additional services. Nuance Mobile Care handles requests such as billing, payments, plan changes, account settings and diagnostics directly on the handset. This innovative solution eliminates wait times for customer service agents, significantly reducing costs, and providing a superior customer experience.

“The Nuance Mobile Care milestone comes at a time when mobile operators recognize that their customers are increasingly accessing customer service applications and the contact center from their mobile devices and this is creating a surge in the demand for new solutions that improve the customer experience on the mobile channel and help to provide a competitive advantage,” said Daniel Hong, Lead Analyst, Customer Interaction at Ovum. “Nuance Mobile Care not only offers more efficient customer care but, by intercepting the call, can decrease the cost of running a contact center.”

In recent research surveys among Orange and O2 mobile customers in the United Kingdom, Added Value, found that when compared to WAP, IVR and USSD, 90% of consumers would choose Nuance Mobile Care to pay bills and/or top up their accounts. Eighty three percent (83%) of respondents feel Mobile Care has the potential to have a noticeable impact on brand perceptions. Over half of the respondents (59%) said that Nuance Mobile Care would be their preferred channel of customer care, compared with only 9% that would choose USSD, 15% preferred the IVR, and 17% that favored WAP self-service.

"Our customers are turning to Nuance as their trusted partner for deploying on-device self-service and, ultimately, positive customer experiences at every touch point,” said Bob Wise, senior vice president and general manager for Nuance Mobile Care. “We are continuously innovating around multi-modal contact center solutions that empower users to easily access information, when they want it, how they want it and where they want it.”

Nuance will showcase the mobile care application at the upcoming Mobile World Congress show in Barcelona from February 15th through 18th in Hall 2, Booth D33. For more information about Nuance Mobile Care, please visit www.nuance.com/mobilecare.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit: www.nuance.com.

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of important factors that could cause actual results or events to differ materially from those indicated by such forward looking statements, including: the relationship with the partner, fluctuations in demand for the Nuance products, continued development of the Nuance products, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.