Live chat technologies - Customer acquisition and support tools

Live assistance and better ROI–just a click away

Reduce online abandonment by making it easy and convenient to contact a live chat agent.

Add superior live assistance to your digital engagement

Research shows that consumers abandon web sites after an average of only three clicks. They want answers right away, and the inability to answer their questions can quickly drive customers away. Prompt live assistance makes the customer feel that their needs are being met.

Because Live Chat is integrated into the Digital Customer Engagement platform, you can use business rules to target the right visitors at the right time with the right engagement tool. For example, use virtual assistants to engage the broader audience and answer repetitive questions. Then use live chat to answer complex questions and assist high value customers.

Nuance live chat engages consumers throughout the online experience. Features like intelligent queuing to reduce wait times, skills-based routing to provide customers with the best agent to solve their issue and contextual transfer of all important information to the live chat agent enables you to increase the effectiveness of the customer experience.

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Forrester Research - Good Alone, Better Together: Integrating Chat And Virtual Agents

Forrester: Good Alone, Better Together

Read this report on how integrating chat and virtual agents can help you deliver seamless customer service.

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Market-Leading Telecom case study

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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Benefits

Experience an omni-channel customer journey

Follow Alex as he goes through a typical omni-channel buying experience. From TV ad to text, live chat to social, in-store to IVR, see how Nuance helps the brand target, inform and stay relevant throughout the many twists and turns of the process.

Stats

See how our product stacks up

53%

Of customers are likely to abandon their online purchases if they can’t find quick answers to their questions

92%

Of customers feel satisfied when they use the live chat feature

50%

Of consumers say that having a live person answer their questions while in the middle of their purchase decision is one of the most important features a brand can offer

Features

Seamless, conversational, effective

Prompt live assistance makes the customer feel that their needs are being met.

What people are saying about Nuance Live Chat

Resources

White papers
Video

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