Nina ID - Customer authentication through multi-factor biometric security

Authentication of digital customers should be second nature

With a simple spoken passphrase or even a selfie, your customers can have full access to your website, messaging apps or SMS conversations in your virtual assistant.

Unmatched security

Nina ID uses strong, proven multi-factor biometric security to create a more intelligent, more human-like experience for consumers who are transacting on the go, while at the same time fighting the increase in fraud in online channels, phone, mobile, SMS and more.

Each interaction starts on a positive note in a chat session and simplifies the way customers can authenticate themselves in digital channels by letting them choose voice or facial authentication.

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Opus Research Voice Biometrics Census icon

Opus Research: Voice Biometrics Census

Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.

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Banco Santander icon

Banco Santander case study

Learn how Nuance helped the bank successfully deploy voice biometrics to replace PINs, passwords and security questions.

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Benefits

Nina ID in action

In The Netherlands, ING Bank have added voice and fingerprint biometrics to aid customer authentication. The results have been extremely positive with many customers saying it is their favorite feature.

Features

The best security and convenience

Nina ID uses strong, proven multi-factor biometrics security to create intelligent, more human-like experience for consumers who are transacting on the go.

Secure biometric authentication

Protect your customers from fraud

Adding secure authentication to Virtual Assistant engagements allows organizations to address a broader range of customer questions without requiring complex passwords or PINs.

Nina ID uses voice biometrics and face recognition to confirm the identity of the user by the sound of their voice or their face, while at the same time fighting the increase in fraud that today permeates not only online channels, but phone, mobile, SMS and more.

Give customers what they want

85%

of users are frustrated with existing authentication.

90%

of users prefer voice biometrics over the status quo.
Improved customer experience

Eliminate the need for memorization or security questions

By integrating biometric security with a virtual assistant, Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go.

Instead of switching channels or answering cumbersome questions to authenticate themselves, Nina ID allows the consumer to use their voice or face to continue the conversation in the digital channel of choice. This not only delivers a significant security benefit, it also creates a smoother authentication process. Customers prefer to use biometrics.

What people are saying about Nuance Biometrics:

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  • Nina - The intelligent virtual assistant, helping customers self-serve
  • Nina ID - Customer authentication through multi-factor biometric security