Inform and remind - Proactive alerts or notifications using emails, texts and push notifications

Keep your customers in the know

The Nuance inform and remind solution proactively engages your customers across channels with alerts, notifications and reminders. All to encourage desired actions – and enhance your relationship.

A friendly reminder that drives consumer action

Sometimes, a little nudge goes a long way. In a recent study, consumers said that receiving proactive alerts or notifications could have helped them avoid an issue like incomplete forms, expired credentials and missed deliveries or appointments. In fact, these same consumers claim they would call customer service or start a live chat if a company did not proactively reach out about an issue. Given the high cost of live agents, this presents a challenge for many companies.

Enter the Nuance proactive engagement platform’s inform and remind solution, which enables you to orchestrate outreach using interactive voice and text messaging, email and push notifications. The cloud-based platform reduces inbound operational costs through call deflection – all while increasing the likelihood that your customers will take that next step.

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Maximizing Adherence - a Study of Effective Population Health Outreach

Population health outreach white paper

Explore a study of effective population health outreach, and learn how to improve outcomes with better engagement.

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Southwest Airlines case study

Southwest Airlines case study

Read how Southwest worked with Nuance to maintain superior customer service during flight cancellations.

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Benefits

Stats

Inform and remind - delivers
impact and results

$2.5M

A Pioneer Accountable Care Organization reduced missed appointments by 25% upon using proactive communications, resulting in annual savings of $2.5 million.

44%

A leading airline reduced inbound calls related to flight delays by 44% by utilizing timely outbound notifications.

5X

A regional bank realized a five-fold increase in borrower response by using interactive voice messages over direct mail to introduce a new refinancing program.

Features

Automate interactions to anticipate needs

Learn how the Nuance proactive engagement platform can help inform and remind customers about your business.

   United States & Canada