Customer care solutions - Omni-channel customer service solutions

Behold the value of customer care

Nuance Customer Care solutions can help your business increase customer lifetime value and retain your customer base – all while reducing cost and churn. Welcome to digital customer service.

Gain higher satisfaction at a lower cost

Let’s cut right to the chase: Nuance’s digital Customer Care solutions can cut your customer support costs by 25%. We deliver engagements powered by AI technology – and managed through field-tested best practices – to create a huge impact on your customer experience. Our solution enables your company to:

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Esurance case study

Forrester: 2017 Customer Service Trends

Read this report on how contact center operations are becoming smarter and more strategic.

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McKinsey Research: Winning the Expectations Game

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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Benefits

Stats

Digital customer care
is fast approaching

85%

of customer relationships with an
enterprise will be managed without human contact by 2020.

Gartner

Features

Reinvent your customer experience

Learn how Nuance Customer Care solutions can help you deliver the service experience your customers deserve.

   United States & Canada