Voice products - Speech technologies for customer sales and service

Unleash the power of voice for powerful customer service

Nuance’s market-leading voice technologies enable your organization to create IVR and speech solutions so innovative, they’ll get your customers talking.

Start a conversation with your customers

The importance of speech technologies for customer service rises every day. There are new ways to use the power of voice to engage organizations—for questions, ordering products, checking delivery dates—all of which boost customer satisfaction. And people still love to talk directly to an agent to resolve important or complex issues. That’s why many leading organizations are working with Nuance to create powerful and effective IVR and speech-based solutions that increase self-service, meet customer demands and drive operational efficiency. Are you ready to start talking?

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"IVR in an Omni-channel World guide "

IVR in an omni-channel world

Explore this guide to a successful omni-channel strategy, and learn five ways to modernize your IVR.

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Frost & Sullivan Report- Benefits of IVR Refresh

Frost & Sullivan: Benefits of Refreshing the IVR

Read this white paper on current attitudes around IVR and the value of improving self-service for your customers.

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Reaching new heights in self‑service

Nuance voice solutions enhance the customer experience while enabling companies to reduce call center costs. See how American Airlines (US Airways) reaches new heights in customer service with a fast, personalized self-service IVR system.

Why Nuance

Improved customer experiences

Today’s digital world means consumers can quickly shift their business to a competitor if they’re unsatisfied with your service. With Nuance voice technologies, you can create compelling IVR and voice solutions that deliver intuitive, self-service experiences your customers will love.

Reduced operational costs

Nuance can help your call center reduce costs—applications, infrastructure, people—while still meeting customer expectations. Our intelligent voice technologies in the IVR drive efficiencies across your entire operation.

Minimized TCO meets maximized ROI

Partnering with Nuance on a conversational IVR platform is a smart technology investment for your call center—and one that delivers a significant return for your business and executives.

Capabilities

Voice solutions deliver, loud and clear

Whether your business needs a full natural language-based IVR or more traditional speech-enabled solutions, we can help. Nuance meets the demands of enterprise with solutions for Automatic Speech Recognition (ASR), Text-to-Speech (TTS) and natural language-based call steering.

For your customers

  • Increase customer satisfaction, NPS scores and loyalty.
  • Gain a positively differentiated brand perception.
  • Develop a consistent customer experience across multiple channels.
For your operations

  • Improve automation metrics (containment, misroutes) through increased self-service use and effectiveness.
  • Decrease call center cost metrics (cost per transaction, AHT) through improved call resolution and deflection.
  • Gain greater contact center efficiency through improved agent utilization and reduced labor expense.
For your long-term ROI

  • Streamline costs and investments with technology and support for multiple channels and existing systems.
  • Optimize IVR solutions over time through insights that increase efficiency and ROI.
  • Simplify operations and investments by growing with one market leader.
Stats

Recognizing the demand for voice and speech

67%

of customers had a live conversation with a customer service representative or agent via telephone in 2016.

“2017 Customer Service Trends: Operations Become Smarter and More Strategic.”
Kate Leggett. Forrester.

20 years

Nuance is a leader in the speech industry, with over 20 years of experience in recognition, translation and Text‑to‑Speech capabilities.

Technologies

Accurate, intuitive and innovative. Naturally.

Nuance has offered innovative speech technologies for over 20 years, and we’re ready to help your business deliver better customer service.

Resources

Ready to hear how Nuance can help your organization create better IVR and voice solutions? Let’s talk.

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