Recognizer - provide high voice accuracy and encourage natural conversations

Recognizing the power of speech

Nuance Recognizer understands and interprets spoken and touchtone input to help deliver seamless self-service and an enhanced customer experience, with lower costs. Get more human, personalized customer interaction with the market leading speech recognition engine.

Transform customer care

Consumer expectations are on the rise, while the cost of delivering an effortless, proactive and intelligent customer experience is increasing. Organizations must balance what seem to be conflicting priorities –improving operational performance to ensure consistently high customer satisfaction while still controlling costs. By investing in speech-based self-service solutions, organizations can benefit from better performance and improved customer satisfaction.

Nuance Recognizer is the software at the core of our contact center automation solutions designed to work seamlessly in both on-premise and cloud-based environments. Built upon years of experience across six different product lines, our tenth-generation Automatic Speech Recognition (ASR) engine is used around the world in over 86 different languages.

It delivers the industry’s highest recognition accuracy and encourages natural, human-like conversations that create more satisfying self-service interactions with customers. A built-in, Natural Language Understanding (NLU) engine understands and interprets a broad range of words, phrases and full sentences. Organizations experience unprecedented flexibility in creating and operating speech resources with cloud-ready capabilities, sensitive data management and advanced monitoring and deployment management. Together, these capabilities add up to unparalleled levels of accuracy, reliability, and ease-of-use that will transform the way you care for your customers.

Get our latest resources
IVR in an omni-channel world guide icon

IVR in an omni-channel world

Explore this guide to a successful omni-channel strategy, and learn five ways to modernize your IVR.

Get it now
FedEx case study icon

FedEx case study

Learn how FedEx used conversational IVR to reduce agent calls and deliver a more natural self-service experience.

Get it now

Benefits

Features

The industry’s highest recognition accuracy

Nuance Recognizer encourages natural, human-like conversations that create more satisfying self-service interactions with customers.

Stats

See how our product stacks up

10

Years of speech experience is the average for Nuance Recognizer team members

86

Languages and dialects for your automatic speech recognition (ASR) self-service system.
Solutions & technologies

Recognizing how to improve your IVR

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.

Explore professional services

Resources

Data sheets
Case studies
Industry standards

Talk to us for help to unleash the power of voice.

   United States & Canada