White Paper: “Proactive
Notifications: The Next Movement in Customer Care.” Learn
how proactive notifications keep customers satisfied
where predictive dialing can't; how companies are using
this new strategy to generate new revenue streams, contain
costs and build loyalty; and a proven blueprint for structuring
your own notification strategy.
White Paper: “Consumer Preferences for Outbound Notifications.” The experts at Harris Research surveyed consumers about their outbound notification preferences. Learn which information they prefer to receive in which ways (you'll be surprised); why nearly half prefer a callback over being put on hold; and more.
Case Study Portfolio: Discover
the real-life stories of how organizations are using proactive
notifications. Learn how a utility put a lid on inbound
calls while boosting satisfaction scores by 20 percent,
and how an international bank with 15 contact centers improved
efficiency by $200K per year—per fraud prevention
Data Sheet: “Nuance Notification Hub.” Learn how Proactive Notification technology works together with your existing customer care systems (or alone!)... to proactively notify customers of the information that matters to them most, before they can flood you with costly incoming calls.
Plus, get limited-time access to a current Webcast featuring Elizabeth Herrell, a noted Forrester analyst, “How Proactive Notifications Will Redefine Your Customer Care.”