Troubleshooting audio and recognition

Supported Devices

A complete list of Nuance-supported devices is available at http://support.nuance.com/compatibility/default.asp. If your microphone is not on this list, Nuance cannot guarantee that it will work with Dragon for Mac.

• All iMac and MacBook computers have excellent built-in microphones. Nuance encourages users to dictate using the internal microphone where possible.
• USB devices must be plugged directly into your computer. USB hubs are not supported.
• To use a Bluetooth audio device, you must have a USB adapter (dongle). The audio quality of the built-in Bluetooth receiver is too low.
• Be aware that older devices, such as analog devices with two 1/8 inch jacks, are likely to cause more audio problems than an internal or USB device.

No audio signal

If Dragon is unable to hear you speak, try these steps to solve the problem.

Check your microphone mode

Make sure that your microphone is turned on. The microphone button in the Status Window should appear green ().

• If the button is red (), your microphone is off. Click the button to turn the microphone on. If the microphone button does not turn green, your microphone may not be properly connected. See Check your connection below.
• If the button is blue (), the microphone is in sleep mode. Say Wake up to turn it on.

See Microphone modes for more information.

Check your connection

Make sure your selected microphone is connected to your computer. If you're not sure what microphone is selected, click the icon in the menu bar and select Manage Profiles... You should see your selected profile on the left and your selected microphone on the right under Dictation Sources. Missing microphones will be marked with a icon.

If your microphone is missing, do one of the following:

• Select another microphone from the Dictation Sources panel and click Load. If you don't have an alternative audio source listed, click the icon under the Dictation Sources panel to add one to your profile. See Profiles and audio sources for more.
• Unplug the microphone and plug it in again. If you are using a USB microphone, make sure it is plugged directly into your computer and not a USB hub.
• For a Bluetooth microphone, go to System Preferences > Bluetooth and make sure that Bluetooth is turned on for your computer and that your microphone is connected.

Check microphone settings

If your microphone is not shown as missing, check for problems with the microphone itself.

1. In the Apple menu, select System Preferences.
2. Click Sound.
3. The Sound Preference Pane appears.
4. Click the Input tab.
5. Make sure the microphone appears in the listed devices.

If your microphone does not appear in the Sound Preference Pane, it will not work in any application.

6. Make sure the microphone you configured with Dragon is selected, then speak into the microphone.

You should see the Input level indicator respond to the sound of your voice. If it does not respond, there is a problem with your microphone.

• Check whether your microphone has a mute switch. If it does, make sure the mute switch is off.
• If you are using a Bluetooth microphone, make sure it is turned on and has enough charge.
• If your microphone can be turned off, try restarting it.
• Try using your microphone with a different computer or device.

Important: If you change the Input volume slider while you are in System Preferences, make sure you run Microphone Setup when you run Dragon again.

Restart

Try restarting Dragon.

1. Click the icon in the menu bar and select Quit Dragon.
2. Go to your Applications folder and double-click Dragon.

You may also want to try restarting your computer.

Poor audio quality

If Dragon is able to hear your voice, but the recognition seems poor, you may have a problem with the quality of your audio input.

While dictating, watch the sound input bar in the Status Window. If it seems very high or low, try these steps to solve the problem.

Check your microphone placement

Ensure the microphone is positioned properly and has not moved away from where you originally positioned it when you ran Microphone Setup. For more information, see Microphone placement.

Recalibrate your microphone

To make sure your microphone is properly calibrated for your voice and environment, you must go through Microphone Setup for every profile and every audio source you use.

If your audio input level is too high or low, you can go through Microphone Setup again at any time by clicking the icon in the menu bar and selecting Improve Recognition > Microphone Setup...

Reduce background noise

For best recognition, you should always try to minimize background noise. Many microphones have noise canceling capabilities, which filter out background noise, but it's still a good idea to keep background noise consistent.

Listen to your audio

If the above steps do not solve the problem, try dictating some text into a document, then select the text and say Play the selection. If you hear gaps in the audio, or interference such as crackling sounds, your microphone may be the source of the problem.

• If your microphone needs to be plugged into your computer, check the connection. Try unplugging the microphone and plugging it in again. If you are using a USB microphone, make sure it is plugged directly into your computer and not a USB hub.
• If you are using a Bluetooth microphone, make sure it is adequately charged.
• Try using the microphone with a different computer or device, if possible.
• Try using a different microphone. Make sure you run Microphone Setup when you connect a new microphone.

Poor recognition

If your audio quality is good, but Dragon is not recognizing your speech, try these steps.

Check your profile

If you have multiple profiles on your computer, make sure the correct user profile is open.

• Click the icon in the menu bar and make sure that your profile has a check mark next to it.
• If a different profile is checked, select your profile from the Recent Profiles list. If you don't see your profile, click Manage Profiles... and select from the Profiles pane.

Voice Training

The more Dragon hears you speak, the better it understands you. Voice Training helps Dragon learn your speech patterns, intonations, and accent.

• To start Voice Training, click the icon in the menu bar and select Improve Recognition > Voice Training...

See Voice Training for more information.

Vocabulary Training

You can use Vocabulary Training to teach Dragon how you use language. Dragon will read one or more text files you select to analyze what words you use and when, and how often, you use them.

• To start Vocabulary Training, click the icon in the menu bar and select Improve Recognition > Vocabulary Training...

See Vocabulary Training for more information.

If you are struggling with recognition on a specific word, go to the Vocabulary Editor to train Dragon to understand how you pronounce specific words.

Re-create audio source

In Dragon for Mac version 5.0.3 and later, you can improve recognition by re-creating your audio source. This will preserve all your custom vocabulary and commands, while allowing Dragon to improve how it recognizes your voice.

1. Click the icon in the menu bar and select Manage Profiles…
2. Select your profile in the left column.



3. Under Dictation Sources, click the button

4. Select the same microphone you are currently using and give it a unique name (for example, if you are using the Internal Microphone, you could name this new audio source "Internal Mic" to distinguish it.



5. Click Continue.

6. Preferences will close and Microphone Setup will open. Complete Microphone Setup. This step can take up to 5 minutes.

7. Optional: Go back to the Profiles pane and delete the old audio source by selecting it from the Dictation Sources list and clicking the button.