You have a 100% likelihood of getting the right test results to the right person. Some days the solution probably lops an hour off the radiologists’ time. It’s not just allowing us to read more, but allowing us to read more efficiently. We can get the images and the reporting done in under an hour.
formerly known as Veriphy
PowerScribe 360 | Critical Results is a hosted CTRM solution for hospital diagnostic departments. As the only end-to-end healthcare enterprise solution for communicating critical test results from the lab, radiology, cardiology, and pathology departments to ordering clinicians, PowerScribe 360 | Critical Results helps ensure quick and auditable communication of patients' urgent test results, allowing for reliable caregiver communication workflow, as well as expedited critical patient care.
In the radiology setting, PowerScribe 360 | Critical Results offers reporting clinicians one-call-does-it-all simplicity that meets Joint Commission National Patient Safety Goals and American College of Radiology (ACR) critical results reporting guidelines. It reduces radiologist interruptions with timely communication of critical test results. Radiologists leave each day knowing their time-critical diagnostic reports have been signed and delivered within minutes of dictation, all from within
PowerScribe 360 | Reporting.
PowerScribe 360 | Critical Results provides the methodology and supporting technology to develop, implement and continuously improve the communication of patient findings within a hospital and across multiple hospitals and departments.
PowerScribe 360 | Critical Results is a tested and proven industry-leading CTRM solution recognized by the Joint Commission and now in use at more than 300 hospitals nationwide.
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PowerScribe 360 | Critical Results Is Optimized For Critical Test Result Communications
PowerScribe 360 | Critical Results is the industry-leading solution for CTRM, which automates the delivery, verification of receipt, and documentation of voice communications concerning critical test results (CTRs). For Radiology, Cardiology, Laboratories, and other departments that want to verify and document critical test communications. PowerScribe 360 | Critical Results includes the capability to incorporate automated read-backs by the nurse or other caregivers, satisfying the Joint Commission’s read-back requirement of critical test information.
PowerScribe 360 | Critical Results is a hosted solution and requires no new hardware or software investments.
When a hospital subscribes to the service, the PowerScribe 360 | Critical Results technical team builds the communications directory of referring physicians, helps the hospital identify or create their critical test policies and then sets up the system for use. The PowerScribe 360 | Critical Results solution is easily adaptable to the working preferences of most clinicians.
PowerScribe 360 | Critical Results Satisfies Clinical and Administrative Needs for Clinicians
PowerScribe 360 | Critical Results offers reporting clinicians one-call-does-it-all simplicity and also assures that the CTR has been retrieved by the responsible ordering clinician. A reporting clinician creates a message from a phone or computer, and PowerScribe 360 | Critical Results does the rest: alerts the ordering clinician that the CTR is pending; indicates the urgency of the CTR—sends alerts until the message is retrieved; escalates the notification according to pre-set rules; sends a verification to the reporting clinician when the message has been retrieved—all while documenting the entire communication process to support audit and survey requirements.
PowerScribe 360 | Critical Results provides department administrators with tools for real-time performance measurement. Administrators and clinicians are able to establish performance goals and targets for CTR turnaround time (TAT) and assess compliance.
This enables administrators to detect patterns and trends of non-compliance quickly and easily. With this kind of visibility, hospital administrators can take action quickly whenever patients and the institution are at risk due to communication delays and failures. The PowerScribe 360 | Critical Results system closely follows the guidelines and recommendations of the Massachusetts Coalition for the Prevention of Medical Errors. Hospitals that use PowerScribe 360 | Critical Results report that they receive high marks from surveyors for the Joint Commission.
The American College of Radiology (ACR) has taken PowerScribe 360 | Critical Results capabilities into account in drafting its Practice Guidelines for radiological communications. Simply put, if a hospital uses
PowerScribe 360 | Critical Results for CTRM, it will meet the requirements of the Joint Commission, ACR, and College of American Pathologists (CAP).
For Patient Safety and Risk Management
Communicating CTRs is a major problem for hospitals. There are almost 12 billion tests done annually, which generate 2-3 million calls daily from Radiology, Laboratories, Pathology and Cardiology to ordering physicians, nursing units, and care teams. Before PowerScribe 360 | Critical Results, communication of CTRs was a manual process with no master directory of contact preferences, no standard technology to automate both the initial communication and verification of receipt, and no metrics to measure performance against goals or standards.
The ACR specifically addresses the communication of non-routine or unexpected findings in its Practice Guidelines. The guidelines of both the Joint Commission and ACR require hospitals to have systems for communicating and documenting the CTRM process. In 2007, the CAP updated its certification checklist of laboratories to indicate whether a lab uses automated CTRM.
In 2006, nearly two-thirds of all hospitals surveyed by the Joint Commission failed to meet the requirements of the National Patient Safety Goal #2: Improve the effectiveness of communication among caregivers. These hospitals would have met the requirements if they had used PowerScribe 360 | Critical Results for CTRM.
PowerScribe 360 | Critical Results is now the preferred CTRM solution for all diagnostic departments: Radiology, Pathology, Cardiology and Clinical Laboratories.
Multi-Facility Support for Local, Regional and National Organizations — Regardless of facility size, geographic location(s), or IT infrastructure(s),
PowerScribe 360 | Critical Results supports multi-facility integrated delivery networks (IDN). The multi-site functionality expands the IDN’s ability to consistently track, document and report real-time communication of critical results across each facility.
Customizable Criteria for Defining Critical Tests — analyze order information based on facility defined rules to flag critical tests (i.e. stroke protocol) that must be communicated to the patient’s caregiver each time a particular order is placed. The critical test rules defined by the facility can include multiple variations and combinations of order parameters, which allow the facility to be inclusive of all high-priority tests requiring 100 percent communication. In addition, PowerScribe 360 | Critical Results provides statistical and compliance reporting to show documentation for the full-lifecycle of a critical test, including the communication to the patient’s caregiver.
Mobile Message Retrieval Enhancements — Via the receipt of a text (SMS) message, with one-click, clinicians can easily access the PowerScribe 360 | Critical Results system, listen to their critical messages and confirm receipt of the message.
Improved Search and Viewing Capability — messages can now be searched and viewed in accordance with various clinical and administrative inquiry needs, including by patient last name, medical record or test number, open messages, delivered messages, etc.
New Interface Tools — offers several interface enhancements, including customizable drop-down menus, audio control for easy message recording, screen minimization tool, encrypted passwords and many other new capabilities.
The essence of PowerScribe 360 | Critical Results is verified direct clinician communications.
PowerScribe 360 | Critical Results on Your Desktop
PowerScribe 360 | Critical Results Desktop, an optional add-on application, is the perfect "workflow-friendly" feature for reporting clinicians who prefer the convenience of reporting from a desktop or laptop computer.
PowerScribe 360 | Critical Results on the Web
Below are answers to our most frequently asked questions.
Q. What is it exactly?
A. PowerScribe 360 | Critical Results is a hosted communication system that merges voice and data technology to ensure fail-safe, verifiable, direct communication between diagnostic departments and ordering clinicians. But importantly, it is more than a technology platform; it is a comprehensive CTRM solution that ensures a smooth implementation, performance assessment and adoption of best practices.
Q. Why do I need it?
A. Studies have shown that a large proportion of medical malpractice claims result from communication failures, delays and breakdowns, rather than from errors in diagnosis.
The Joint Commission now requires hospitals to take specific steps to improve communications among care givers. PowerScribe 360 | Critical Results makes compliance easy. Hospitals that use PowerScribe 360 | Critical Results have been told by Joint Commission surveyors that they are employing "best practice" with
PowerScribe 360 | Critical Results.
From a patient safety and risk management perspective alone, PowerScribe 360 | Critical Results is a smart investment. It also eliminates the phone tag, and wheeling-spinning that sap productivity in busy hospitals and clinics.
Q. Sounds great, but is it complicated to use?
A. PowerScribe 360 | Critical Results is as simple to use as an ordinary telephone. You make one call to report on an urgent or unexpected patient finding and PowerScribe 360 | Critical Results literally does the rest.
Q. Do I need to buy new hardware and software?
A. Since PowerScribe 360 | Critical Results is a hosted system; it requires no investment in hardware or software and poses no concern about built-in obsolescence. The PowerScribe 360 | Critical Results Desktop feature is a downloadable application that installs easily on your PC or laptop.
Q. Do I get charged for long distance calls or other usage charges?
A. Every authorized user accesses the system through a toll-free number or a local number with no line charge fees.
Q. How many ordering clinicians can I communicate with?
A. There is no limit on the number of ordering clinicians who can be included in the system directory.
Q. Does PowerScribe 360 | Critical Results work with pagers and cell phones?
A. PowerScribe 360 | Critical Results notifies the ordering clinician by whatever means the clinician prefers, including mobile phones, pagers, e-mail, and fax.
Q. What kind of message tracking does PowerScribe 360 | Critical Results use?
A. You can track any message by logging into the PowerScribe 360 | Critical Results secure web site.
Q. How can I be sure an ordering clinician gets a message?
A. PowerScribe 360 | Critical Results fail-safe system sends several notifications until a message is listened to. You will receive a notification confirming when a message is actually retrieved and the receipt is documented and logged in the system.
Q. Are message transactions stored?
A. The original voice messages and the documentation are stored in the system for as long as your institution is a customer and can be easily searched and reviewed.
Q. Do the ordering clinicians need new equipment?
A. No. No equipment other than a telephone is required.
Q. Do the ordering clinicians need to pay to use the service?
A. No. Ordering clinicians do not pay to use the system.
Q. Who pays for the service?
A. The hospital pays for access to the system.
Q. How much does it cost?
A. The cost is based on the size of the hospital and diagnostic department(s). For more information, please contact a sales representative.
Q. Any limits on how long a message can be?
Q. How many messages can we create?
Q. Do we need a minimum number of radiologists participating in the program?
A. Three is the necessary minimum.
Q. How often can I listen to a message?
Q. What if my message is not listened to by the ordering clinician?
A. The ordering clinician will receive several notifications until he or she retrieves the message(s).
Q. Can I send a message to more than one ordering clinician?
A. You can send a message to any number of ordering clinicians as long as they are in the system directory.
Q. What if an ordering clinician is not in your system?
A. The system only communicates to clinicians who are in the system directory.
Q. Can I call from any phone? Can I use any computer?
A. You can call from any phone and you can use any computer that has Internet access.
Q. How do I know if an ordering clinician has listened to my message?
A. The system notifies you when a message has been retrieved and the time/date is documented in the system.