Breakthrough advances in Nuance's distributed architecture have produced AccuBurst™, a patent-pending feature that dynamically improves accuracy and optimizes system CPU and memory resources by detecting the number of callers interacting with a speech recognition system at any given time.

Here's how it works:

During brief periods of peak call volume, a speech recognition system's CPU and memory resources are utilized near capacity. However, during off-peak conditions, speech recognition systems use only a fraction of available computing power, with remaining CPU and memory resources sitting idle. Unique to Nuance 8.5 and the speech recognition market, AccuBurst can automatically detect low call volume and dynamically apply the idle computing power towards improving accuracy, reducing recognition error rates by as much as 30 percent. Idle "backup" computing power that is often available to provide system redundancy can also be leveraged. This not only improves the quality of service experienced by customers, but also lowers costs through more efficient use of computing hardware. AccuBurst is ideally suited for enterprises, carriers and hosting companies that face very large daily or seasonal peaks in call volume.