With Say Anything™ and AccuRoute™, callers can speak more freely and naturally when interacting with a voice automation system. These voice systems greet callers with open-ended prompts like "what would you like to do?" and the caller can respond with wide ranging answers, such as "I have a problem with my last bill and I need some help," or, "I'd like to get my bank balance."

Many leading companies are moving from their confusing, touch-tone main menu systems with call steering solutions built using Say Anything and AccuRoute. The result is a simplified, easy-to-use voice automation service that provides faster access to information, reduces reliance on expensive live agents and improves customer service. In fact, call steering solutions deployed by large enterprise and telecommunications carriers using Say Anything and AccuRoute can drive down misroute rates by up to 50% and cut "zero outs" to live agents by up to 35% resulting in potential savings of up to $20 million annually, depending on the call volume.

Nuance's Say Anything and AccuRoute are proven technologies that handle over 1/4 of a billion calls per year (and growing) — significantly more than imitation technologies provided by other vendors. And Nuance is the only major speech vendor that has substantial deployment experience of these advanced natural language systems.

On the technical side, Say Anything and AccuRoute technologies simplify the creation and deployment of natural language speech systems. Until now, speech applications were built using only pre-defined lists of what callers can say. Say Anything and AccuRoute combine this technique with powerful statistical models designed to recognize free-style speech and extract key concepts to determine the meaning of user input. This is not only faster and easier than traditional methods of building call steering solutions, it also reduces development costs.