Nuance Professional Services has designed and developed thousands of speech systems across dozens of industries, gaining a knowledge base of skills, expertise and best practices unrivaled in the industry. Our teams are trained to support leading hardware platforms, new standards such as VoiceXML and MRCP, as well as multiple languages and dialects. Nuance has hands-on experience building "first of a kind" speech services and products in a range of industries, including automotive, travel, finance, healthcare, telecommunications and government. Our staff knows how to adapt conversations for cultural or demographic differences so that every interaction is successful.

Notable experience includes:

• Nuance built the industry's first Professional Services Organization and deployed the industry's first commercial speech recognition system.
• Nuance speech applications automate approximately 7 billion phone conversations for some of the world's most respected companies, including Bank of America, British Airways, Citigroup, General Electric, NTT, Verizon and Vodaphone.
• Year after year, Nuance customers have been selected by Speech Technology Magazine as winners of the "Most Innovative Solutions Awards," including Aetna, Empire Medicare Services, Verizon and The Burlington Northern and Santa Fe Railway Company.
• Citibank's brokerage service, CitiPhone, received the best practice award as Best Voice Application in Germany at Voice Business' Voice Award Day 2004. Over 80 percent of their telephone trades are now conducted using the speech interface.
• Nuance created "Julie" the popular, branded voice of Amtrak's 1.800.USA.RAIL.
• Nuance leads the industry in integrating speech recognition and text-to-speech on many embedded products, such as cellular handsets, kiosks, warehouse devices, game consoles, and assistive technology devices for disabled people.
• Nuance embedded speech solutions have been successfully implemented in over 70 automobile models from more than 25 automobile manufacturers.