Nuance - Training - Course Detail

The Nuance Application Reporting (NAR) tuning tool offers nearly 60 ways to effectively query deployment data logged by the Nuance Recognizer version 9 (or OSR) and Nuance Dialog Modules. These reports offer important options for viewing and analyzing application data to evaluate application performance. This course provides extensive hands-on exercises to explore the strategies for identifying what is happening in a system overall and for isolating potential problems. We discuss best practices for application tuners, project managers, and others working on a speech team. The course discusses application analysis with emphasis on:

Analysis of individual and selected calls
Analysis of each collection state, including success and frequency of nomatch, noinput and confirmation reprompts
Transaction and task completion analysis
Grammar effectiveness and efficiency
End-call analysis to explore how, when and why callers hang up or transfer to the call center.

Classroom activities include review of individual reports within the NAR tool and hands-on exercises that allow participants to work with the tool.

Objectives

Analyze data using the Nuance Application Reporting tool.
Consider and analyze user defined data for transactions, as well as caller segmentation and database transfers
Perform a hang-up analysis
Perform a transfer analysis
Identify strategies for tuning different kinds of problems within an application

Audience

Application tuners
Project Managers
VUI Designers
Grammar Developers

Outline

Introduction
Tuning Process/Metrics Review
Call Analysis / Reports
- Measuring success/Questions to ask
- Identifying problems
- Next steps/solutions
End-Call Analysis
- Hangups
- Transfers
Dialog Module Analysis
- Measuring success/Questions to ask
- Identifying problems
- Next steps/solutions
Transaction Analysis
- Measuring success/Questions to ask
- Identifying problems
- Next steps/solutions
Repository creation and maintenance (optional)
Transcription tool
Recognition and Accuracy reports
Business Analysis
- Business questions to ask
- NAR reports to use to find answers
Tuning Report
- Elements/Template
- Recommendations (support)
Course Wrap-up

Prerequisites

Introduction to Speech Recognition
Fundamentals of VUI Design (or familiarity with speech user interface design elements including call flow and prompting strategies)
Understanding of speech applications development including grammars
Application Tuning Overview

Price

CoursePrice: 1350 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate.

Please see below for the price of each class scheduled, or see our pricing discussion under FAQs

Duration

3 Days

Package Information

Speech Management Fundamentals
Application Tuning and Analytics

Available Dates