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| Objectives |
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Provide the knowledge and experience to integrate a SpeechAttendant system
Know enough about the auto-attendant functionality to support the full system
Understand the project management process that surrounds the on-site installation
Understand how to get further assistance if required
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| Audience |
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Partners/integrators who will be responsible for installing SpeechAttendant systems Version 9. |
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| Outline |
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1.Introduction
Understanding SpeechAttendant and what it can do
Brief explanation of the SpeechAttendant Architecture
Description of the SpeechAttendant functionalities
2.Deployment Process
Overview of the entire deployment process (end-to-end)
Walkthrough of Site Prep Document/Scope of Work and all other related documentation
3. Expected on-site steps
Hook up hardware, modem,network and ftp (SpeechMonitor)
License the server, configure the environment
Installation/configuration against a specific telephony platform
Basic testing of network and telephony ( recognition)
SpeechMonitor installation
Installation Signoff
4.Troubleshooting
Identify and resolve the key troubleshooting issued in an insatllation
How to troubleshoot:
Telephony issues
Dialogic issues
Licensing issues
TTS issues
SpeechMonitorissues
Support
Deployment support vs. helpdesk support
Escalations
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| Prerequisites |
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Must have taken the SpeechAttendant:Managing the SpeechAttendant (Basic) Part 1 and 2 classes
Field technicians with experience in Telephony
Knowledge of Windows 2003
Basic networking concepts
Basic server hardware knowledge
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| Price |
| | Please see below for the price of each class scheduled, or see our pricing discussion under FAQs |
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