Application Tuning Overview

This web-based course provides an overview of the tuning process, from the identification and definition of relevant success metrics to the analysis of call data. The course introduces the mindset and analytic process best employed by application tuners, project managers, and others working on a speech team. Participants are introduced to each step of the process. Participants learn a range of ways that we can question our deployment data, throughout an application's lifetime, to credibly answer the question "How well is our application working."

• List specific examples of the critical role tuning plays in maximizing application success
• Explain strategies for measuring how an application is used by callers
• Discuss analytic questions that help identify both
  • the cause(s) of a problem in an application, and
  • the best solution to a problem
• Examples of tools and practices that afford detailed analysis and testing of grammars and other linguistic elements throughout an ASR system

• Application tuners
• Project Managers
• VUI Designers
• Application Developers

1. Introduction
2. Tuning process overview
3. Success metrics discussion
4. Analytic questions to ask at:
   • Call level
   • State level
   • Task level
   • Grammar
   • Call outcome
5. Transcription¡¦s role in answering analytic questions
6. Wrap-up and conclusion

• Introduction to Speech Recognition
• Fundamentals of Voice User Interface Design or familiarity with speech user interface design elements including call flow and prompts
• XML Grammar Fundamentals or understanding of speech application development including grammars