Training

 
Course Description

CERTIFICATION EXAM: Nuance Call Steering Portal

Nuance Technical Associate: Call Steering Portal

Instead of forcing callers to navigate complex menus, simply allow your callers to tell your application why they are calling. You can use Nuance Call Steering Portal to eliminate confusion, reduce misroutes, and enhance customer satisfaction.

A person who successfully completes this examination demonstrates the technical knowledge and skills necessary to implement and support Nuance Call Steering Portal Solutions. Successful candidates will be designated Nuance Technical Associate: Call Steering Portal.

Our program consists of a sequence of Nuance University courses designed to prepare you for a certification exam and application development including user interface design and prompt creation; data collection, preparation and grammar production; deployment and reporting.

The proctored, multiple-choice exam is delivered online via computer at over 250 test centers world wide. Contact training@nuance.com to request a current PDF listing exam centers .

You must first register for the exam 'on demand' at this website and make appropriate payment arrangements. Once payment arrangements are complete, we will send you confirmation and instructions on how to locate a testing center near you to schedule and take the exam at your convenience.

Objectives
The estimated time to complete the exam is two (2) hours.
Audience
Partners who develop, deploy and provide first tier support for customer routing solutings using Nuance Call Steering Portal
Prerequisites
This exam is available to participants who have successfully completed the following courses (or have comparable experience):
  • Implementing Nuance Call Steering Portal Solutions
  • Developing Speech Grammars: GrXML Format
  • Application Tuning and Analytics with Nuance Tools
Price
CoursePrice: 498 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate.
Please see below for the price of each class scheduled, or see our pricing discussion under FAQs
Duration
1 Day
Package Information
Development: Call Steering   
Available Dates
RegisterDateLocationFeeDurationStart TimeStatus
On Demand498USD1 Days
2Hour/Day
On DemandOpen