Training

 
Course Description

Nuance University Training - China Region

This course sequence introduces partners to the range of skills necessary to successfully implement automated Voice IVR care solutions using Nuance products. The intensive course requires seven (7) days in the classroom, and topics range from development of standard and open grammars and user interface design principles through application analysis using Nuance tools and text-to-speech optimization.

The course sequence includes five eLearning modules that will be made available to each participant upon registration, and which must be completed prior to the start of the first day of class.

The classroom sessions will be offered at Nuance's Shanghai office. Details will be supplied upon registration.

Participants must bring a Windows laptop (XP/2003/008 preferred) on which they will install Nuance software in order to complete class exercises.

Objectives
Upon successful completion of this course, participants should be able to:
  • Write and test successful speech grammars for directed dialog
  • Prepare for and create natural language (open) speech grammars
  • Design applications that utilize the best practices for caller experience
  • Define metrics for application success
  • Analyze and tune application results using Nuance tools
  • Tune text-to-speech output to ensure quality and clarity
Audience
The audience for this class is Nuance partner employees whose job role includes:
  • Grammar development
  • Application Development
  • Speech Science
  • User Interface Design
  • Project Management
  • Application Tuning
Outline
  • July 16 Developing Speech Grammars: GrXML Format
  • July 17 (morning) Developing Speech Grammars: GrXML Format
  • July 17 (afternoon) Developing Speech Grammars: Speak Freely
  • July 18 Developing Speech Grammars: Speak Freely
  • July 19-20 User Interface Design Workshop
  • July 23 Application Tuning and Analysis with NAR
  • July 24 (morning) Application Tuning and Analysis with Nuance Application Reporting Tool
  • July 24 (afternoon) Tuning Text-to-Speech with Vocalizer Studio
Prerequisites
There are no prerequisites for this course sequence, but participants will be sent links to access the Nuance University Quick Start Package, which includes five (5) online modules that each require approximately 60-120 minutes to complete. Participants must complete these five Quick Start modules before the first day of live class.
Price
CoursePrice: 1850 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate.
Please see below for the price of each class scheduled, or see our pricing discussion under FAQs
Duration
7 Days
Available Dates

No Classes with Open status

Contact us for scheduling this class.