Training

 
Course Description

Developing with Nuance Dialog Modules

This course presents information on how to develop speech applications using Core Nuance Dialog Modules (NDMs). It discusses how NDMs influence efficient design and call flow decisions and streamline coding. The course describes best practices for configuring and customizing NDMS in individual collection contexts throughout an application, including the Custom Context NDM and its user-defined grammar(s). It also discusses logging and the use of the Nuance Application Reporting tool to evaluate the success of each NDM and its grammars in relation to recognizer accuracy and caller satisfaction.

Objectives
Upon completion of this course, participants should be able to:
  • Describe Nuance Dialog Module (NDM) functionality and architecture
  • Discuss how NDMs are used in building VoiceXML applications
  • Explain how NDMs incorporate user interface design
  • List the types of NDMs available for VoiceXML applications
  • Describe the configuration parameters available to customize how NDMs work in particular system or application contexts
  • Customize NDM prompting and call-flow
  • Create a CustomContext Grammar
  • Identify advanced NDM features
  • List some best practices for developing with NDMs
Audience
  • User Interface Designers
  • Application Developers
Outline
  1. Introduction
    • General Functionality
    • Architecture
  2. Types of Nuance Dialog Modules
  3. Installing Nuance Dialog Modules
  4. Using Nuance Dialog Modules
  5. Configuring Nuance Dialog Modules
    • Through Application code
    • With properties files
  6. Customizing parameters
    • Prompts
    • Default
    • Text-to-speech
    • Customizing prompts
    • Dynamic prompts
  7. Customizing Callflow
    • Retries and Timeouts
    • Confirmations
  8. Nuance Dialog Modules Custom Context Grammars
    • Adding Nuance Dialog Moduleskeys to Nuance Recognizer grammars
  9. Output Values
  10. Advanced Features
  11. Best Practices and Troubleshooting
  12. Course wrap-up
Prerequisites
  • Introduction to Speech Recognition (eCampus)
  • Familiarity with VoiceXML
  • XML Grammar Fundamentals (eCampus)
Price
CoursePrice: 900 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate.
Please see below for the price of each class scheduled, or see our pricing discussion under FAQs
Duration
2 Days
Package Information
Development: Speech Grammars  
Development: Application Call Flow  
Available Dates

No Classes with Open status

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