User Interface Design Workshop
The User Interface Design workshop helps participants successfully design and test speech applications for maximum caller success. The course draws upon the experience and knowledge of the Nuance Professional Services team to identify key skills and define best practices for design and validation.
Building on the QuickStart theoretical introduction, this course provides participants with experience in how to create and maintain a successful caller experience and to achieve the objectives of speech recognition -- improving customer satisfaction while reducing costs. We provide an in-depth look at the design lifecycle, from requirements gathering to tuning. The course discusses call flow design as well as prompting strategies including disambiguation, confirmation, and options for error recovery and universal prompt strategies. Through discussion and exercises, participants walk through a design process that helps reinforce the industry’s best practices for Voice UI design.
Optimization sections teach participants the role of the User Experience in maximizing automation rates, ROI, and caller satisfaction. The relative merits and requirements of the various testing and research methods are explained using “real life” case studies taken from Nuance Professional Services engagements.
Through the class, we offer advice on how to respond when design decisions are challenged and share techniques that save time and reworking. Participants gain experience that will raise the level of design work on the job.
This workshop is offered live, online using web conferencing software and VoIP. Participants are encouraged to have a headset with microphone to enable active discussions.