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| Objectives |
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Provide tips and recommendations for increasing call volume to the auto-attendant and encouraging callers to use the voice search rather than opt for a live operator.
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| Audience |
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Speech Attendant (EPS) or Speech Attendant Large Enterprise Edition (PhoneticOperator SA-LEE) customers who are on SpeechCare maintenance |
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| Outline |
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The more calls that are successfully automated, the better your ROI. Good recognition and complete data are important parts of achieving this high automation rate, but other elements also have a large impact and are sometimes overlooked. To automate a high volume of calls, callers need to know about the system, like it, and be able to use it easily. This webinar focuses on how to make callers aware of the system, how to encourage usage by streamlining the call flow, and how to foster a perception of the auto-attendant as a useful tool whose primary function is to replace the telephone keypad rather than simply retrieve information. |
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| Price |
| CoursePrice: 0 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate. | | | Please see below for the price of each class scheduled, or see our pricing discussion under FAQs |
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