Nuance: speech recognition, text to voice, pdf converter, ocr scanning, ocr software, document scanning, call center optimization

Training

Speech Solutions
Foundation Technologies
Solutions
Applications
Training
Professional Services
Speech Standards
 
Course Description

SpeechAttendant: The Auto-Attendant Holiday Schedule

The holidays will be here before you know it. Your auto-attendant answers and routes calls even on major holidays. But does it inform callers that many people are not available due to the holiday? It can. Keeping callers informed about important information such as holidays is an essential part of maintaining a positive caller opinion of the system, which directly relates to system usage and ROI. Join this quarter's free SpeechCare webinar to learn how to configure your auto-attendant to play prompts informing your callers about holidays and holiday schedules. Learn how to request these prompts and get valuable tips for effective prompting.

Objectives
Participants will learn how to configure the auto-attendant to play holiday prompts.
Audience
Speech Attendant or Speech Attendant Large Enterprise Edition customers who are on SpeechCare maintenance
Outline
1. The importance of good prompting for holidays 2. Prompt request specifics 3. Holiday configuration for SA 4. Holiday configuration for SA-LEE
Prerequisites
none
Price
CoursePrice: 0 USD For classes outside of North America, prices should be converted to Euros or British Pounds, when appropriate.
Please see below for the price of each class scheduled, or see our pricing discussion under FAQs
Duration
1 Day
Available Dates

No Classes with Open status

Contact us for scheduling this class.

© 2002-2009 Nuance Communications, Inc. All rights reserved.