Nuance - Training - Course Detail

This course provides the fundamental skills and knowledge to administer a basic SpeechAttendant system. This is a webinar class using Adobe Acrobat Connect Meeting tool. This course is offered approximately 3 times a month and its duration is 2 hours. To properly administer your SpeechAttendant system you must register for both( part 1 and part 2) courses. We recommend that you register for both in the same month. Once registered, you will receive an email invitation with the meeting details. Please begin the logon process about ten minutes before the beginning of the training, as some software installation might be necessary. If you have any questions about registration or the Adobe Acrobat connect, please email speechattendant.training@nuance.com This course is a prerequisite to Managing the SpeechAttendant(Advanced)

Objectives

• Introduce the fundamental concepts of the SA system • Familiarize attendees with the basic administration tools of SA. • Provide participants with practical knowledge of SA.

Audience

Anyone responsible for maintaining an SpeechAttendant system on a day-to-day basis.

Outline

1. Introduction to SpeechAttendant 2. Review the Administration Tools and Tasks 3. Introduce the basic administration functions • 3 types of entries • Rules pertaining to entry names • Creating transfer and audiotext entries • Homophone Resolution 4. Introduce the recording tools ( how to record messages, names and emergency greetings) 5. Backing up the application.

Prerequisites

• Familiarity with Windows and telephony environment. Course material required: • System Administration Guide version 9.

Price

Please see below for the price of each class scheduled, or see our pricing discussion under FAQs

Duration

1 Day

Package Information

Speech Attendant

Available Dates

SpeechAttendant:Managing V9 SpeechAttendant(Basic)Part 1

No Classes with Open status