Technical Support for Enterprise Foundation Technologies

The aim of this training workshop is to prepare technicians to provide first-line technical support for the following products:

• Nuance Recognizer 9.0 – the recognition engine
• RealSpeak 4.5 – the text-to-speech engine
• Nuance Speech Server 5.0 – the MRCP server
• Licensing Manager 11.4 – the license server

This course builds upon the ‘Installation and Initial Configuration’ prerequisite class to provide instruction on troubleshooting and resolving issues that may arise in deployments using Nuance Enterprise Foundation Technologies. For each product, participants generate and view logs and learn to solve real problems. You learn the answers to many questions, including:

• What open standards, encodings, and file formats are supported by Nuance products?
• When do Nuance Recognizer 9.0 (NR 9.0) and RealSpeak obtain licenses?
• How and when does NR 9.0 generate call logs?
• Why would NR 9.0 generate an error when fetching a grammar?
• What causes recognition latency?
• How do I test and modify RealSpeak output?
• How does Nuance Speech Server support MRCP version 1 and MRCP version 2?
• How do MRCP messages affect NR 9.0 and RealSpeak behavior?
• What tools are available for testing NR 9.0, RealSpeak, and Nuance Speech Server?

Hands-on exercises reinforce class lessons. By the end of the course, participants will have performed hands-on troubleshooting exercises on all products using Nuance’s eCampus virtual machines.

This course is a recommended prerequisite for the Nuance Technical Associate – Enterprise Foundation Technologies certification exam.

• Analyze run-time log files to isolate and resolve deployment issues
• Describe and use available tools for troubleshooting deployed systems
• Isolate problems to the correct Nuance component
• Resolve common MRCP-related issues
• Determine whether a deployment problem is with Nuance software or platform software
• Retrieve configuration and version information for each product

• Completion of Installation and Initial Configuration: Enterprise Foundation Technologies
• Basic knowledge of web browser functionality
• Familiarity with command-line interfaces and commands for Windows or Linux
• Knowledge of the telephony platform and MRCP client installed independent of the Nuance products
• Knowledge of any configuration required by the partner platform for use with Nuance software

  In some localities in the United States and Canada, taxes are levied against training.
If that is the case in your area , the total cost of your order with Speech University
will be adjusted to accommodate these charges .

  If you are paying by check or purchase order , please calculate the amount due ,
based on local tax rates , and include it with your payment. Otherwise,Speech University will send an invoice for the taxes due.

  If your organization claims tax exempt status , you must submit the State or Provincial Certificate of Exemption with your order to avoid being invoiced for taxes.
Please fax the certificate directly to Speech University at 781.565.5001.

Questions? Please contact training@nuance.com