Course Description

CERTIFICATION EXAM: Nuance Call Steering Portal

Nuance Technical Associate: Call Steering Portal

Instead of forcing callers to navigate complex menus, simply allow your callers to tell your application why they are calling. You can use Nuance Call Steering Portal to eliminate confusion, reduce misroutes, and enhance customer satisfaction.

A person who successfully completes this examination demonstrates the technical knowledge and skills necessary to implement and support Nuance Call Steering Portal Solutions. Successful candidates will be designated Nuance Technical Associate: Call Steering Portal.

Our program consists of a sequence of Nuance University courses designed to prepare you for a certification exam and application development including user interface design and prompt creation; data collection, preparation and grammar production; deployment and reporting.

The proctored, multiple-choice exam is delivered online via computer at over 250 test centers world wide. Contact to request a current PDF listing exam centers .

You must first register for the exam 'on demand' at this website and make appropriate payment arrangements. Once payment arrangements are complete, we will send you confirmation and instructions on how to locate a testing center near you to schedule and take the exam at your convenience.

The estimated time to complete the exam is two (2) hours.
Partners who develop, deploy and provide first tier support for customer routing solutings using Nuance Call Steering Portal
This exam is available to participants who have successfully completed the following courses (or have comparable experience):
  • Implementing Nuance Call Steering Portal Solutions
  • Developing Speech Grammars: GrXML Format
  • Application Tuning and Analytics with Nuance Tools
Prices may vary. Please see below for pricing on each scheduled class, or see our price list under FAQs.
Packages Information
Development: Call Steering   
Available Dates
DateLocationFeeDurationStart TimeStatus
On Demand498USD 1 Days(2Hours/Day) On DemandOpen

  In some localities in the United States and Canada, taxes are levied against training.
If that is the case in your area , the total cost of your order with Speech University
will be adjusted to accommodate these charges .

  If you are paying by check or purchase order , please calculate the amount due ,
based on local tax rates , and include it with your payment. Otherwise,Speech University will send an invoice for the taxes due.

  If your organization claims tax exempt status , you must submit the State or Provincial Certificate of Exemption with your order to avoid being invoiced for taxes.
Please fax the certificate directly to Speech University at 781.565.5001.

Questions? Please contact