Training

 
FAQS
    FAQS
What is your cancellation policy?
Does Nuance University offer certification?
How can I get information on your training centers?
What companies have been trained by Nuance University?
How do I pay for classes, once registered?
Do eCampus classes require travel?


Q. What is your cancellation policy?
A. We make every effort not to cancel classes. However, we reserve the right to do so if enrollment is low.

eCampus:

  • If we cancel an eCampus class, students will be advised at least five (5) business days in advance by e-mail.
  • To cancel your eCampus class registration, the request must be submitted via e-mail to training@nuance.com at least five business days prior to the class to receive a full refund. If the cancellation is between four days and one day prior to the class, or if a registered student does not attend the live eCampus class, a refund will not be issued. In this instance, the recorded class session will be made available to the student via the Internet.

Classroom:

  • If we cancel a standard classroom session, students will be advised ten business days in advance by e-mail.
  • We understand that occasionally you may need to cancel a student reservation. All cancellations must be submitted to training@nuance.com at least five business days prior to the class to receive a full refund. Cancellations made between four business days and two business days of the class may result in a $500 USD cancellation fee. Cancellations made one business day prior to class may result in a $1000 USD cancellation fee.

Q. Does Nuance University offer certification?
A. Nuance Universitiy (Enterprise Division) launched a new product-based certification program in May 2009. The Nuance Technical Associate: Enterprise Foundation Technologies Exam certifies people who install, configure, and provide first line support for the Nuance Recognizer, RealSpeak text to speech engine, and Nuance Speech Server (and including use of the license manager). Details can be found on our Certifications page.

Looking ahead, we expect to enlarge the number of exams to cover installation, configuration, and basic support for supplemental Enterprise products. Please contact us directly if you have questions on other products and the certification timeline.

Q. How can I get information on your training centers?
A. Please contact training@nuance.com to request a PDF with current information on training centers, nearby hotel, transportation considerations, etc.

Q. What companies have been trained by Nuance University?
A. Nuance Speech University and the former SpeechWorks Institute have trained students from hundreds of companies, including telephony platform partners, implementation partners, enterprise care customers, and more. Some of the companies we have trained recently are Nortel, Dell, Genesys, Bank of America, Verizon, Spanlink, eLoyalty, PayPal, ABN AMRO, HSBC, The Standard, Aetna, The Hartford, South Korea Telecom, Guardian, Vanguard, University Pennsylvania Medical Center, Mass Mutual, Bell Canada, MicroAutomation, Cable and Wireless, Dimension Data, Avaya, Aspect, Microsoft, TeliaSonera, TracFone, AOL, Lincoln Financial Group, Shinsei Bank ... and more!

Q. How do I pay for classes, once registered?
A. If you have questions on the following process, please email training@nuance.com

Payment must be received at least five (5) days before the start of class.

Once we’ve received and approved your purchase order, Speech University will send an email confirming that your registration has been finalized.

Nuance reserves the right to cancel the registration of any student who has not submitted payment at least five (5) days prior to the class start date.

In the event that your local government applies a tax to purchase of training services, you should include that tax in your total or Nuance will have to add it.

In North America, South America, and Central America Nuance accepts purchase orders for orders that total $1000 or more. For courses under $1000, please pay by credit card. Purchase orders and any accompanying documents can be faxed directly to Nuance University/Enterprise, 1-888-822-0532. N.B. Some US states and Canadian provinces charge sales tax on training. If your state, province, or local government taxes training, you must include that amount in the total.

To pay by credit card, e-mail Nuance University/Enterprise at training@nuance.com.

Nuance Communications, Inc.
1 Wayside Road
Burlington, MA, 01803
USA
In all other countries, payments should be made by credit card or purchase order in the currency listed for the individual class (Euros or British Pounds). Purchase orders and any accompanying documents can be faxed directly to Nuance University/Enterprise, 1-888-822-0532.

To pay by credit card, e-mail Nuance University/Enterprise at training@nuance.com.

Nuance Communications Ireland Limited
Fitzwilliam Hall
Fitzwilliam Place
Dublin 2
Ireland
Purchase orders for all regions must include all of the following information:

  • Student contact information: name, email address, telephone number
  • Course name, date, and location
  • Company Name
  • Company billing contact person: name, email address, telephone number
  • Company Address including Street, City, State or Province, Country, Postal code
  • Information on any discounts or promotions being claimed
  • Explicit claim of tax exemption, if appropriate (you must also include a Certification of Tax Exemption to support the claim)
  • If you submit a check or a Purchase Order that is not signed, you must also complete and return the Purchase Order Waiver form.

Q. Do eCampus classes require travel?
A. Our eCampus classes are virtual classes. We run the classes using a standard conferencing software (usually Webex) which may require that you download a small client as do most conferencing softwares. In addition to the actual class, we send URLs to virtual machines, in most classes, which we use for extensive hands-on exercises that directly access the Nuance software. Please test your ability to access our VMs by using this link: https://cloud.skytap.com/tools/connectivity

If you have questions, please email training@nuance.com