Nuance has created the SpeechPAK Utilities Suite to enable enterprises to quickly automate many of the customer service tasks that they currently handle with live agents. SpeechPAK Utility modules efficiently and quickly handle many of the common issues that utilities customers need to resolve. The SpeechPAK Utilities Suite consists of eight SpeechPAK modules.

SpeechPAK Utilities Module	Description
Account Identification	Designed as the front-end of an IVR (Integrated Voice Response) system, this SpeechPAK module collects customer information such as phone number, account number and account address to determine who is calling and present the caller with choices of available services. The Account Identification module can be expanded to include real-time emergency information and service outage announcements.
Account Information	Provides customers with real-time account balance information and recent transactions including processed payments, payment amount, payment date and account credits.
Bill Payment	Customers can make payments from checking or credit card account.
Duplicate Bill	Allows customers to request a duplicate bill.
Meter Reading	Callers can register electric meter usage or schedule an appointment for a service visit, such as final meter reading or pilot lighting.
Outage Reporting and Status	Allows callers to report a new outage in their area as well as check on the status of an existing outage.
Payment Arrangements	Customers can arrange to make a payment in the future, based on business rules.
Stop Service	Allows callers to de-activate service and request a final bill. Callers receive confirmation that the service will be stopped on the requested date and can confirm meter read appointments if made.
Support	The SpeechPAK Support module is provided with all other SpeechPAK modules. When the application has completed the desired transaction or can not continue further for any reason, this module determines how to prompt the caller and whether the caller should be transferred to an agent.