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Nuance Mobile Speech Platform

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Mobile Speech Platform
Device Control
Mobile Search
Mobile Messaging
Service Packages
Mobile Navigation
 
Solutions for Mobile Application Developers

Mobile application developers can leverage the Nuance Mobile Speech Platform with the following components and tools.

  • The Nuance Mobile Gateway 2.0
    provides device-independent access to Nuance’s most advanced voice and language technologies over wireless IP networks via standard, open interfaces to back-end application servers.
  • The Nuance Mobile Gateway 2.0 SDK
    a small-footprint client SDK that gives developers device access to network-based speech recognition resources, significantly extending the power of mobile applications by leveraging the industry's broadest portfolio of leading speech technology.
  • The Nuance Mobile Resource Manager
    ensures supported deployments are fully load balanced and resilient for high-availability architectures. The result is carrier-grade scalability and interfaces built on Nuance's proven capabilities for large-scale deployments of voice applications.
  • The Nuance Mobile Management Station
    enables mission-critical OA&M tasks such as managing speech resources and grammars; reporting for application performance and usage that track metrics for advance services like ad serving and recommendations; event logging and reporting for easy troubleshooting and problem resolution; and easy, real-time provisioning information.
  • NEW! The Nuance Mobile Search Service Packages
    provides customized language and grammar for specific search applications, significantly improving the simplicity of interacting with search applications and improving the accuracy of search results. The first Mobile Search Service package is the Mobile Navigation Service Package.
User Benefits
  • Significantly more user-friendly and intuitive interface (more useful, responsive and appealing to users), compared to data-only or speech-only interfaces.
  • Simpler retrieval and visualization of information (voice in > visual out).
  • Less frustration when speech recognition does not work perfectly (visual feedback and n-best, on-screen disambiguation).
  • Improved access to existing speech-activated applications and services (e.g. directory assistance, navigation guides).
Service Provider Benefits
  • Increase Revenues
    Increase ARPU through novel multimodal-enabled service offerings, more natural and appealing to users than existing data-only or speech-only services (e.g. multimodal directory services, navigation and location-based guides, messaging), leveraging new 2.5G billing models to offer enhanced services to subscribers, at incremental monthly fees (or 'per use' fees).
  • Reduce Costs
    Reduce operational costs of call center-based services (e.g. 411 / directory assistance, customer care) by automating subscriber interactions. Multimodality enables full automation, and eliminates the need for operator fallback by offering the user more appealing and easy-to-use interfaces.
  • Increase Customer Satisfaction
    Give subscribers applications that they actually want to use through superior multimodal interface usability and efficiency, adding significant value to subscribers' day-to-day activities.
  • Increase Competitive Edge
    Multimodal offerings create unique branding and multimedia opportunities that allow service providers to differentiate its services and overall offering from competitors.
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