Companies today have a wide range of options to choose from for security: touch-tone PINs, agent identification questions (e.g., "What are the last four digits of your social security number?"), pre-chosen passwords and now, voice authentication. Of those options, voice authentication offers the best combination of accuracy, convenience, and cost-effectiveness. This biometric technology captures specific physical characteristics of the human voice, using those characteristics to identify callers, something that other security measures just cannot do. From securing financial transactions to allowing access to private health records, voice authentication takes security to a whole new level - with just a telephone and the human voice.

• Can increase system automation and cost savings by reducing reliance on live agents to identify customers
• Can increase security of information access, reducing the potential for fraud and identity theft
• Can support with multi-factor authentication schemes, and comply with related regulation (e.g. FFIEC)
• Can improve customer service with a convenient means of security
• Can reduce occurrences of PIN resets, reducing call center costs
• Flexible means of verification for individuals or groups
• Simple maintenance, load balancing and fault tolerance