Nuance’s fully integrated, carrier-grade end-to-end Voicemail to Text service ensures:
Accuracy: Nuance’s combination of the most advanced continuous speech engine in the world and Nuance’s award-winning human transcriptionist services delivers extremely accurate results. The system learns each caller’s voice over time delivering improved accuracy and automation rates with use.
Scalability: Profile adaptation offers a clear path to automation with reduced dependency on human transcriptionists. This reduces costs and creates a scalable solution that can grow over time. Nuance’s robust speech capabilities coupled with its hosting expertise combine to offer an unrivaled level of scalability to suit business needs/volumes.
Reliability: Nuance can deliver a semi-automated transcription solution better than anyone in the industry:
Nuance has hosted tier-one grade speech-to-text and semi-automated solutions for more than 10 years and has successfully deployed more than 2,500 speech recognition solutions worldwide
Nuance brings 10 years of experience in human-assisted automated transcription of medical dictation, with over 3,000 hospitals using our Dictaphone transcription processing software and service to accurately turn over 200 million lines of recorded physician speech into text for patient records systems. The Nuance Healthcare division processes the equivalent of 20 million voicemails per month in medical transcriptions
Flexibility: Results returned from Nuance Voicemail to Text to the voicemail service platform are compatible with any distribution method, including SMS, email, and Visual Voicemail
Carrier Model: This model offers a highly scalable operation capable of serving millions of subscribers with flexible pricing and delivery options to maintain consistency with the carrier’s existing messaging and subscription plans.
