For contact centers that want quality and flexibility in their audio prompts, Nuance Vocalizer 5 is the complete Spoken Output Engine. By providing developers with a single source for all audio output, Vocalizer 5 gracefully combines computer-generated and pre-recorded audio so you can automate more types of calls, improve your callers' self-service experience, and reduce implementation and operational costs. Vocalizer 5 - tell your customers what they need to hear!

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A complete Spoken Output Engine for Network applications

Vocalizer 5 handles all application audio, whether static prompts (main prompts, carrier prompts) or dynamic prompts such as for Name and Address playback. Static prompts become part of the Vocalizer 5 speech database. When given text to read, Vocalizer 5 blends any available static prompts with computer-generated speech where appropriate. Callers hear a seamless flow of speech, free from undesirable artifacts such as clicks and latencies that can spoil the user experience.

Key Benefits
  • One source for all output. Simplify your speech application development by directing all requests for audio output to one unified interface that has a library of all static and dynamic prompts.
  • Name and Address optimizations. Tap into Nuance’s extensive collection of accurate, pre-defined pronunciations for names and addresses.
  • Lower costs of implementation. Vocalizer applications require less complex programming -- no sub-dialog calls, prompt caching, or sophisticated prompt management schemes. Just send the text to Vocalizer and its Spoken Output Engine decides how to fulfill the request.
  • Easy to customize. Integrate your own recordings and tune existing voices with unprecedented control