| How does it work? |
The speech recognition task is performed on our central network. So data does migrate through the air to our network.
What happens is we download the contact names from your phone on to our server. When you make a command your phone first connects our server over the internet. We use the PIN/HS SN from your phone to link it your account. Then the speech engine replies to your command and disconnects.
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| How much does it cost? |
There are 4 ways to purchase NuanceVoiceControl. You can purchase from:
It takes 24 hours for us to receive word from Sprint Nextel that a purchase has been made. So it wont work right away when you purchase it from Sprint Nextel.
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| How do I Update Credit Card Information? |
If you ordered from http://www.nuance.com/voicecontrol you need to go to PayPal to update your credit card information.
If you ordered from http://Nextel.com/blackberry you need to contact them to update your credit card information.
If you ordered using Handango you will need to go to https://www.handango.com/GoPass.jsp?siteId=1 to update your credit card information.
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| Where can I find User Manuals? |
You can visit our website for a downloadable .pdf and online documentation for any device.
Go to: http://www.nuance.com/voicecontrol
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| Can I trial Nuance Voice Control? |
Yes, we offer a 3 day trial.
To start your 3 day free trial go to: www.mobilevoicecontrol.com/load on your phones internet browser.
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| Does it work with Bluetooth? |
At this time the only phone that works with bluetooth is the 7130e. We can not access the bluetooth API of the other devices.
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| Is my information secure? |
The speech recognition task is performed on our central network because Blackberry devices are not capable of speech recognition. So data does migrate through the air to our network.
While most commands are not reviewed by humans, when major problems or continual poor recognition occur for users, our internal staff have the opportunity to review requests for purposes of bettering the recognition process and instructing users on proper utilization. The data is maintained in a blind manner so support staff cannot see who's request they are reviewing.
This information is confidential and not tracked, nor sold nor used for commercial purposes. However, there is a chance that someone in our organization could review your request. We suggest that you do not use the application for anything you deem so private that you don't want anyone to know about it.
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| Why does it take so long to receive a response to my command? |
Short commands should only take about 5 -15 seconds.
Longer commands such as emails are, generally, slower, this is because it is a multiple pass process when sending them. Also, there is a limit to the number of words you can say in an email -- 20 words. If you are saying more than a sentence or two, the engine lowers your speed significantly to perform higher accuracy and can take up to two minutes to respond. Because emails are generally not immediately needed, we do allow for more time to perform the recognition.
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| How do I make a group purchase? |
Go to http://www.nuance.com/voicecontrol/ then click on the "buy now" button. Select Multiple Users then click continue. Follow the instructions to complete your purchase.
Once your purchase has been made you will receive an email with your Group ID, Password and instructions.
Go to: www.mobilevoicecontrol.com/groups. Type in your Group ID and Password to log in.
Once logged in you can add or edit the PIN/HS SN numbers of each device you want active.
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| Not getting my voice accurately |
We realize that our product does not work for everyone. However, thousands of users use these features with better than 94% accuracy ratings everyday. With that said there are many other factors that play into the use of any speech recognition application.
- Residual Background Noise -- We try to remove all background noise, but being around others talking often complicates the use of the product. Try to use the product in an environment with as little dynamic background noise as possible. Car/air noise is static noise and we can filter that out.
- Make sure you are holding the device approximately 10 cm away from your mouth. Additionally, make sure that your hand is not covering the microphone.
- Speak clearly and in a normal speaking tone. Believe it or not, the application works better when you talk at your normal rate. This is because the application learns your voice patterns as you go. To this end, do not allow others to use NuanceVoiceControl on your device. Their speech patterns will invalidate your profile.
- Know the command syntax -- This is the most common reason for failed response. People often say "Call" when they should say "Dial" or they don't know the appointment syntax. For example, you cannot say: "Call 5143551515" the call command is reserved for calling names from your contact list. In this case, the user should have said: "Dial 5143551515" to dial specific number. All of our commands are available at http://www.nuance.com/voicecontrol
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| I get the error message "Invalid Pass Key" |
The issue is most likely an invalid PIN/HS SN in your registration. You probably registered through Handango with an older devices Pin or typed in the wrong PIN/HS SN. In order to signup for NuanceVoiceControl, you need a valid Pin for the device you are loading NuanceVoiceControl onto.
If you ordered using Handango you need to go to https://www.handango.com/GoPass.jsp?siteId=1 ->click "My Profile" -> click "edit" -> change your Device Identifier to your PIN number.
To get your correct Pass Key go to: http://www.mobilevoicecontrol.com/handango
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| What Languages are supported? |
At this time English is the only Language that is supported
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| How do I Cancel my subscription? |
If you ordered from http://www.nuance.com/voicecontrol/ send us your PayPal receipt number and we will cancel your service.
If you ordered from Nextel you need to contact them to cancel your subscription.
If you ordered using Handango you will need to go to: https://www.handango.com/GoPass.jsp?siteId=1 Log into your Handango Profile and then into Subscription Products and click Cancel on our product.
This will cancel your subscription.
To remove our application from your device:
Blackberry Device - go to Your Options->Applications or Options->Advanced Options->Applications and delete VoiceControl
Palm Devices - go to our program in your Programs list and then Menu->Delete.
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| Other Blackberry and Treo Devices |
Currently we only run on the Blackberry 7520, 7100i, 7130e and Palm Treo 600, 650, 700p. We are exploring the business cases of running on other Sprint Nextel devices. If Sprint Nextel does not carry the phone we will not be developing for it.
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| Do you support other carriers beside Sprint Nextel? |
In the United States we have an exclusive on many devices. Please check at our website or through Handango for whether our device works with other carriers, including foreign carriers.
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| I replaced my old phone. How do I install NuanceVoiceControl on my new phone? |
Just follow the instructions to download NuanceVoiceControl on to your new phone and it should start working. It will recognize your phone number and link it to your account with us.
If you changed your phone number you will need to contact us by filling out the form below.
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