Nuance Digital Engagement Platform Advances AI Innovations for Global Markets; Adds Nina for Amazon Alexa, Asynchronous Messaging, Nina Coach, and IVR to Digital
BURLINGTON, Mass., – June 1, 2017 – Leveraging decades of experience delivering customer care solutions globally for a wide range of industries, Nuance Communications, Inc. (NASDAQ: NUAN) today unveiled a series of advancements in artificial intelligence (AI) innovations across its Digital Engagement Platform.
To address rising consumer expectations for seamless and effortless service amidst an evolving landscape of digital and mobile channels, Nuance’s AI innovations are powering a new generation of customer engagement apps that enable enterprises to communicate with consumers anytime, anywhere, and through virtually any channel. In a single platform, Nuance is the only vendor to combine the tooling, intelligence and analytics of natural language processing (NLP) and cognitive technologies, as well as integrated security, to deliver automated and assisted solutions targeted to Enterprise needs.
“The technologies that support Intelligent Assistance are maturing rapidly,” explains Dan Miller, Lead Analyst at Opus Research. “Nuance’s new capabilities are examples of requirements gleaned from real-world implementations, and benefit brands supporting consistent intelligent assistance across multiple customer engagement channels.”
Today, Nuance announces expansions and enhancements to its AI-powered Digital Customer Engagement Platform, including:
A recent Forrester report (“Transform The Contact Center For Customer Service Excellence,” Forrester Research, Inc., May 1, 2017) stressed the importance for organizations to provide easy ways for consumers to engage in omni-channel dialogue to strengthen loyalty and retention, noting that 65% of US online adults view ‘valuing their time’ as the most important thing that a company can do to provide them with good service. Nuance’s omni-channel platform and unified tooling enable a write-once, deploy anywhere approach, providing a true benefit to organizations by offering a consistent consumer experience, without implementing and maintaining a number of one-off integrations.
“With the ever-evolving customer service landscape, and the proliferation of consumer touch-points, savvy businesses must evolve their customer service approach to easily and cost-effectively extend their investment to multiple channels,” said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. “Nuance’s ‘design once, deploy many’ approach allows businesses to communicate with consumers where, when, and how they want through a consistent experience across all channels including Web, mobile, messaging apps, SMS, and IoT devices such as the Amazon Echo. With the introduction of these AI innovations, Nuance will continue to provide the most advanced and comprehensive customer engagement portfolio in the market.”
To learn more about Nuance’s Digital Customer Engagement Platform, go here.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
Nuance Communications, Inc.