Nuance Loop platform and customer care solutions provide telcos with enhanced opportunities for engagement and subscriber loyalty, supporting their transformation to digital service providers
BARCELONA (MOBILE WORLD CONGRESS) and BURLINGTON, Mass. – February 26, 2018 – At this week’s Mobile World Congress, Nuance Communications, Inc. (NASDAQ: NUAN) will showcase artificial intelligence (AI)-powered solutions that enhance subscriber engagement for mobile service providers, supporting carriers’ transformation to digital service providers and reinventing their relationships with their subscribers.
As mobile operators face regulatory and market pressure on traditional revenue sources and increased competition from over-the-top (OTT) providers, the importance of building strong relationships with their subscribers through personalized experiences is growing. Simultaneously, consumer expectations are shifting as subscribers demand contextual, personal interaction when, where and how they want it. This is leading carriers to transform to digital service providers, prompting a new focus on improving customer experience; providing an omni-channel platform for engagement; and delivering new digital services and business models like on-demand video and music and smart home and IoT technologies.
Nuance is enabling this transformation through intelligent solutions powered by its customer engagement suite that:
“The innovations, benefits and bottom-line results that Nuance brings to service providers are unlike any other available services,” said Dan Faulkner, senior vice president and general manager of communications service providers at Nuance. “We have deep knowledge of AI use cases and the ability to deploy solutions to address major pain points carriers are encountering in the digital transformation journey.”
Nuance’s machine learning- and AI-powered approach to subscriber engagement has yielded meaningful results for carriers. For example:
Since its launch at Mobile World Congress 2017, Nuance Loop, the company’s AI- and data analytics-powered marketing platform, has generated nearly two billion transactions per month on communications service providers’ networks across the world. Integrated directly into the operator’s network, Loop analyzes offer conversion rates, subscriber profiles, content usage and network activity to accurately create and place offers that are tailored to each subscriber, maximizing the revenue potential for the operator. Loop, which was shortlisted in the “Best Mobile Operator Service for Consumers” category for the exclusive 2018 Global Mobile (GLOMO) Awards, is currently deployed across North America, South and Central America, APAC and EMEA, generating hundreds of millions of dollars a year in incremental, high-margin revenue for its operators and supporting more than 700 million subscribers daily.
Nuance’s Omni-Channel Customer Engagement platform applies the latest advancements in machine learning and artificial intelligence (AI) to augment, automate and improve customer service across channels. Nuance’s digital, voice, outbound and biometric security products create stronger relationships and better experiences for consumers through offering always-on, personalized engagement across virtually any channel. Through partnering with Nuance, global telecommunications providers can reduce interaction and operating costs, improve conversion rates, and deliver brand-differentiating customer experiences.
For more information, visit www.nuance.com. Press and analysts interested meeting with Nuance at Mobile World Congress should contact Kate Hickman at firstname.lastname@example.org or Vanessa Richter at email@example.com.
About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
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