Dragon Law Enforcement—Role of Technology

Police officers need smarter tools to help with incident reporting

Creating incident reports is a necessary part of police work, but many law enforcement professionals say the process is too cumbersome—it takes too long, is not detailed enough, and just as important, can impact officer safety.

Read the results of the Nuance Dragon 2018 Role of Technology in Law Enforcement Paperwork annual report.

The unique documentation challenges law enforcement professionals say they face each day*


Spend 3-4 hours/day on incident reports and other documentation, with 13% spending 4+ hours.


Of an officer’s day can be spent at the station on reporting vs. being out in the community.


Of RMS/CAD system users cite it takes too much time to enter data and ergonomic issues.


Of departments create reports manually, without transcription staff or other technologies like speech recognition.

*2018 Role of Technology in Law Enforcement Paperwork Annual Report

Paperwork in police work

As the demands for quality, timely and increasingly standardized police incident reporting continue to rise, cumbersome reporting processes can impact productivity, efficiency and officer safety.

The 2018 Role of Technology in Law Enforcement Paperwork Annual Report, resulting from a national survey deployed to Police Chiefs and their Command Staff, considers how departments are using technology to support their reporting processes, and which systems are poised to improve documentation workflows in the future.

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2018 Role of Technology in Law Enforcement Paperwork Annual Report

Key documentation issues facing law enforcement professionals specific to incident reporting and other essential documentation tasks.

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A call for technology

Faced with significant reporting demands, law enforcement professionals seek technology tools to help them complete police paperwork in a more efficient manner.

  • Over 77% of law enforcement professionals would be interested in exploring new technology to help with their incident reporting process
  • 58% say they currently use a combination of mobile and digital tools, including digital voice recorders, mobile phones, or tablets

  • 31% are either “very dissatisfied” or “dissatisfied” with their department’s use of police technology to help them do their job
  • 34% say they use voice-enable technology, such as personal assistants and smart speakers in their daily lives

There’s a better way

Improve incident reporting and make the RMS easier to use—all by voice

Create incident reports 3x faster than typing
Speed data entry within CAD/RMS systems
voice-activated license plate look up
Increase officer safety
Reduce time spent back at the station manually typing reports
Reduce clerical overtime pay and transcription time and costs

Talk to us about transforming your incident reporting process.