Nuance provides tailored, phone-based customer service solutions and speech-driven agency directory applications that are helping government offices and agencies deliver cost-effective and differentiated service in the midst of budget constraints, staffing shortfalls and increasing citizen and constituent expectations.
Spiraling costs, insurance regulations, government mandates and higher patient expectations have put government agencies of all sizes in a difficult situation. Their constituents – inside and outside the system, patients, clinicians, administrators – all want accurate information instantly. Nuance Healthcare helps provide it with speech recognition solutions to document care better, faster and more efficiently. More than 5,000 providers in over 65 VA hospitals and clinics and more than 10,000 providers in the military services use Dragon Medical for clinicians to dictate progress notes, prescribe medication and access test results directly in CPRS.
In government today, it's about citizen service and keeping sensitive information secure. Nuance helps government offices and agencies achieve exceptional efficiency along with significant cost savings, greater security, improved auditability and increased productivity.
Government workers leverage speech recognition technology to dramatically reduce the time it takes to complete case-related paperwork – from session and contact notes to assessments and treatment plans. Speech recognition software can be used to quickly and accurately create documents and emails so that you can focus on meeting the needs of your community, rather than the administrative paperwork.
Nuance’s patented speech and text input applications enable faster, easier navigation, messaging and searching across a wide array of device platforms. These multimodal solutions are easily customisable to enhance device utility and team productivity. Nuance’s expertise in language development, speech science and UI design may be leveraged to create Industry/Business-specific text input language databases, speech grammar models, text keyword search files and user interfaces that best meet your unique needs.
Nuance offers intelligence agencies, military and law enforcement organisations with powerful speech solutions that accurately identify individuals of interest using text-independent voice biometrics, as well as identify conversations of interest via technologies such as language, gender and keyword detection. Nuance Public Security Solutions deliver real-time alerting while monitoring telecommunication networks, select public places or in-field activities through mobile devices. Post-processing capabilities for investigation and forensic purposes are also available.